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Remarkable Service
Taschenbuch von The Culinary Institute of America
Sprache: Englisch

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Beschreibung
A professional, highly trained staff offers a competitive advantage for all foodservice operations, from practical service skills (i.e., setting the table, serving the food, and presenting the check) to less tangible service skills (i.e., creating a welcoming space, exhibiting a helpful attitude, and anticipating customer needs). This revised edition has been thoroughly re-organized and updated with all-new photographs and includes new "Scripts for Service Scenarios" throughout to help servers practice real-world scenarios.
A professional, highly trained staff offers a competitive advantage for all foodservice operations, from practical service skills (i.e., setting the table, serving the food, and presenting the check) to less tangible service skills (i.e., creating a welcoming space, exhibiting a helpful attitude, and anticipating customer needs). This revised edition has been thoroughly re-organized and updated with all-new photographs and includes new "Scripts for Service Scenarios" throughout to help servers practice real-world scenarios.
Über den Autor

Founded in 1946, The Culinary Institute of America is anindependent, not-for-profit college offering bachelor's andassociate degrees in culinary arts and baking and pastry arts, aswell as certificate programs in culinary arts and wine and beveragestudies. A network of more than 45,000 alumni has helped the CIAearn its reputation as the world's premier culinary college.The CIA, which also offers courses for professionals and foodenthusiasts, as well as consulting services for the foodservice andhospitality industry, has campuses in Hyde Park, New York; St. Helena, California; San Antonio, Texas; and Singapore.

Inhaltsverzeichnis
PREFACE viii

ACKNOWLEDGMENTS xiv

CHAPTER 1. The Principles of Remarkable Service 2

CHAPTER 2. Styles of Service 20

CHAPTER 3. A Clean and Safe Dining Room 48

CHAPTER 4. Preparing and Maintaining the Dining Room for Remarkable Service 72

CHAPTER 5. Reservations and Waiting Lists 110

CHAPTER 6. Serving Guests 136

CHAPTER 7. Beverage Service 176

CHAPTER 8. Wine Service 208

CHAPTER 9. Banquet Service in the Restaurant 230

CHAPTER 10. Remarkable Service Interactions 254

APPENDIX 268

BIBLIOGRAPHY 277

TRADE AND PROFESSIONAL GROUPS 2 79

INDEX 281
Details
Erscheinungsjahr: 2014
Genre: Ernährungswissenschaft
Rubrik: Essen & Trinken
Thema: Lebensmittelkunde
Medium: Taschenbuch
Seiten: 304
Inhalt: 304 S.
ISBN-13: 9781118116876
ISBN-10: 1118116879
Sprache: Englisch
Einband: Kartoniert / Broschiert
Autor: The Culinary Institute of America (Cia)
Auflage: 3rd edition
Hersteller: Wiley
John Wiley & Sons
Maße: 231 x 189 x 20 mm
Von/Mit: The Culinary Institute of America
Erscheinungsdatum: 10.02.2014
Gewicht: 0,526 kg
preigu-id: 105662339
Über den Autor

Founded in 1946, The Culinary Institute of America is anindependent, not-for-profit college offering bachelor's andassociate degrees in culinary arts and baking and pastry arts, aswell as certificate programs in culinary arts and wine and beveragestudies. A network of more than 45,000 alumni has helped the CIAearn its reputation as the world's premier culinary college.The CIA, which also offers courses for professionals and foodenthusiasts, as well as consulting services for the foodservice andhospitality industry, has campuses in Hyde Park, New York; St. Helena, California; San Antonio, Texas; and Singapore.

Inhaltsverzeichnis
PREFACE viii

ACKNOWLEDGMENTS xiv

CHAPTER 1. The Principles of Remarkable Service 2

CHAPTER 2. Styles of Service 20

CHAPTER 3. A Clean and Safe Dining Room 48

CHAPTER 4. Preparing and Maintaining the Dining Room for Remarkable Service 72

CHAPTER 5. Reservations and Waiting Lists 110

CHAPTER 6. Serving Guests 136

CHAPTER 7. Beverage Service 176

CHAPTER 8. Wine Service 208

CHAPTER 9. Banquet Service in the Restaurant 230

CHAPTER 10. Remarkable Service Interactions 254

APPENDIX 268

BIBLIOGRAPHY 277

TRADE AND PROFESSIONAL GROUPS 2 79

INDEX 281
Details
Erscheinungsjahr: 2014
Genre: Ernährungswissenschaft
Rubrik: Essen & Trinken
Thema: Lebensmittelkunde
Medium: Taschenbuch
Seiten: 304
Inhalt: 304 S.
ISBN-13: 9781118116876
ISBN-10: 1118116879
Sprache: Englisch
Einband: Kartoniert / Broschiert
Autor: The Culinary Institute of America (Cia)
Auflage: 3rd edition
Hersteller: Wiley
John Wiley & Sons
Maße: 231 x 189 x 20 mm
Von/Mit: The Culinary Institute of America
Erscheinungsdatum: 10.02.2014
Gewicht: 0,526 kg
preigu-id: 105662339
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