Zur Startseite gehen
0,00 €*
Cover: 9781349320271 | Customer Experience | Future Trends and Insights | C. Shaw (u. a.)
Dekorationsartikel gehören nicht zum Leistungsumfang.
Customer Experience
Future Trends and Insights
Taschenbuch von C. Shaw (u. a.)
Sprache: Englisch

53,49 €*

inkl. MwSt.

Versandkostenfrei per Post / DHL

Aktuell nicht verfügbar

Kategorien:
Beschreibung
Customer Experience is now the key differentiator as consumers and businesses alike decide among competing brands. The authors explore growing trends in Experience Psychology, Social Media and Neuroscience and their impact on Customer Experience that businesses need to understand to gain preference, loyalty and market share.
Customer Experience is now the key differentiator as consumers and businesses alike decide among competing brands. The authors explore growing trends in Experience Psychology, Social Media and Neuroscience and their impact on Customer Experience that businesses need to understand to gain preference, loyalty and market share.
Über den Autor
COLIN SHAW is the CEO and Founding Partner of Beyond Philosophy. His background encompasses more than 20 years of working with some of the world's largest organizations culminating in his role as SVP of Customer Experience. As a sought after speaker, consultant, and executive coach, Colin has a very interactive style that uses thought provoking questions, humor and real life anecdotes. He is the author of three best-selling books on Customer Experience.

QAALFA DIBEEHI is the Chief Operating and Consulting Officer with Beyond Philosophy and has earned Master's Degrees in International Business and Management, Statistics, Psychology, and Health Administration. He has won awards as a university professor and has 18 years of senior level expertise in the Customer Experience. Qaalfa is an experienced keynote speaker, and has been published in a variety of white papers, magazine and journal articles.

STEVEN WALDEN has a Masters in Strategic Marketing focusing on segmentation methodologies and is Beyond Philosophy's Senior Head of Research and Consulting. With strong links to several leading business schools and 14 years of consulting expertise, Steven is a recognized expert in understanding how to use the emotions and the subconscious mind of clients and consumers to generate value and the application of value-in-use to experience.
Inhaltsverzeichnis
Emerging Trends in Customer Experience The Brain in the Customer Experience Neuro-Business Models Practical Neuro-Experience for Today The Future of Neuro-Experience The New Field of Experience Psychology and Its Application The Core Principles and Benefits How To Change Your Organization Over the Next Few Years...The Seeds of Revolution Embracing the Revolution Through Building Trust How To Join the Revolution
Details
Erscheinungsjahr: 2010
Fachbereich: Management
Genre: Wirtschaft
Rubrik: Recht & Wirtschaft
Medium: Taschenbuch
Seiten: 220
Inhalt: xvii
199 S.
ISBN-13: 9781349320271
ISBN-10: 1349320277
Sprache: Englisch
Herstellernummer: 978-1-349-32027-1
Ausstattung / Beilage: Paperback
Einband: Kartoniert / Broschiert
Autor: Shaw, C.
Walden, S.
Dibeehi, Q.
Auflage: 1st ed. 2010
Hersteller: Palgrave Macmillan UK
Maße: 235 x 155 x 13 mm
Von/Mit: C. Shaw (u. a.)
Erscheinungsdatum: 09.09.2010
Gewicht: 0,341 kg
preigu-id: 103885062
Über den Autor
COLIN SHAW is the CEO and Founding Partner of Beyond Philosophy. His background encompasses more than 20 years of working with some of the world's largest organizations culminating in his role as SVP of Customer Experience. As a sought after speaker, consultant, and executive coach, Colin has a very interactive style that uses thought provoking questions, humor and real life anecdotes. He is the author of three best-selling books on Customer Experience.

QAALFA DIBEEHI is the Chief Operating and Consulting Officer with Beyond Philosophy and has earned Master's Degrees in International Business and Management, Statistics, Psychology, and Health Administration. He has won awards as a university professor and has 18 years of senior level expertise in the Customer Experience. Qaalfa is an experienced keynote speaker, and has been published in a variety of white papers, magazine and journal articles.

STEVEN WALDEN has a Masters in Strategic Marketing focusing on segmentation methodologies and is Beyond Philosophy's Senior Head of Research and Consulting. With strong links to several leading business schools and 14 years of consulting expertise, Steven is a recognized expert in understanding how to use the emotions and the subconscious mind of clients and consumers to generate value and the application of value-in-use to experience.
Inhaltsverzeichnis
Emerging Trends in Customer Experience The Brain in the Customer Experience Neuro-Business Models Practical Neuro-Experience for Today The Future of Neuro-Experience The New Field of Experience Psychology and Its Application The Core Principles and Benefits How To Change Your Organization Over the Next Few Years...The Seeds of Revolution Embracing the Revolution Through Building Trust How To Join the Revolution
Details
Erscheinungsjahr: 2010
Fachbereich: Management
Genre: Wirtschaft
Rubrik: Recht & Wirtschaft
Medium: Taschenbuch
Seiten: 220
Inhalt: xvii
199 S.
ISBN-13: 9781349320271
ISBN-10: 1349320277
Sprache: Englisch
Herstellernummer: 978-1-349-32027-1
Ausstattung / Beilage: Paperback
Einband: Kartoniert / Broschiert
Autor: Shaw, C.
Walden, S.
Dibeehi, Q.
Auflage: 1st ed. 2010
Hersteller: Palgrave Macmillan UK
Maße: 235 x 155 x 13 mm
Von/Mit: C. Shaw (u. a.)
Erscheinungsdatum: 09.09.2010
Gewicht: 0,341 kg
preigu-id: 103885062
Warnhinweis

Ähnliche Produkte

Ähnliche Produkte

Taschenbuch
Cover: 9781683500124 | ABCs of Speaking | Your Building Blocks to Speaking Success | Buch
ABCs of Speaking
Your Building Blocks to Speaking Success
EAN: 9781683500124
Sprache: Englisch
Von/Mit: Adryenn Ashley (u. a.)

17,30 €*

Aktuell nicht verfügbar

Buch
Cover: 9780749479060 | Green Logistics | Anthony Whiteing | Buch | Englisch | 2016
Green Logistics
Improving the Environmental Sustainability of Logistics
EAN: 9780749479060
Sprache: Englisch
Von/Mit: Anthony Whiteing

165,00 €*

Aktuell nicht verfügbar

Taschenbuch
Cover: 9783322844163 | Kommunikations-Controlling | Victor Porák (u. a.) | Taschenbuch | x
Kommunikations-Controlling
Kommunikation und Information quantifizieren und finanziell bewerten
EAN: 9783322844163
Sprache: Deutsch
Von/Mit: Victor Porák (u. a.)

44,99 €*

Aktuell nicht verfügbar

Taschenbuch
Cover: 9783824468973 | Management interner Kunden-Lieferanten-Beziehungen | Taschenbuch
Management interner Kunden-Lieferanten-Beziehungen
EAN: 9783824468973
Sprache: Deutsch
Von/Mit: Hansjörg Künzel

69,99 €*

Aktuell nicht verfügbar

Taschenbuch
Cover: 9783658181260 | Restrukturierung von Verkaufsgebieten | Arne Heinrich | Taschenbuch
Restrukturierung von Verkaufsgebieten
Eine empirische Untersuchung aus der Mitarbeiterperspektive
EAN: 9783658181260
Sprache: Deutsch
Von/Mit: Arne Heinrich

64,99 €*

Aktuell nicht verfügbar

Buch
Cover: 9783658253059 | Sales Excellence - Jahrgang 2018 | Gabi Böttcher | Buch | Deutsch
Sales Excellence - Jahrgang 2018
Zeitschrift für Handelsvermittlung und Vertriebsmanagement
EAN: 9783658253059
Sprache: Deutsch
Von/Mit: Gabi Böttcher

109,99 €*

Aktuell nicht verfügbar

Taschenbuch
Cover: 9783658286071 | Familien als Kunden gewinnen | Potenziale erkennen und ausschöpfen
Familien als Kunden gewinnen
Potenziale erkennen und ausschöpfen
EAN: 9783658286071
Sprache: Deutsch
Von/Mit: Frank Ternow

37,99 €*

Aktuell nicht verfügbar

Taschenbuch
Cover: 9780367208936 | Customer Service Marketing | Managing the Customer Experience | Buch
Customer Service Marketing
Managing the Customer Experience
EAN: 9780367208936
Sprache: Englisch
Von/Mit: Edwin N. Torres (u. a.)

48,00 €*

Aktuell nicht verfügbar

Taschenbuch
Cover: 9781951058036 | Culture Is Everything | Jeff Veyera | Taschenbuch | Paperback | 2020
Culture Is Everything
How to Become a True Culture Warrior and Lead Your Organization to Victory
EAN: 9781951058036
Sprache: Englisch
Von/Mit: Jeff Veyera

49,40 €*

Aktuell nicht verfügbar

Taschenbuch
Cover: 9781032515007 | The Abusive Customer | Ivaylo Yorgov | Taschenbuch | Englisch | 2023
The Abusive Customer
Breaking the Silence Around Customers' Aggressive Behavior
EAN: 9781032515007
Sprache: Englisch
Von/Mit: Ivaylo Yorgov

42,00 €*

Aktuell nicht verfügbar

Diese Website verwendet Cookies, um eine bestmögliche Erfahrung bieten zu können. Mehr Informationen ...