Measuring Electronic Word-of-Mouth Effecti...

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Sprache: Englisch

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Beschreibung

Wolfgang Weitzl introduces a novel perspective for measuring consumer trust in eWOM by applying a rigid scale development process. In doing so, the research aims to set new methodical standards for developing reliable, valid and practicable research instruments. Most importantly, however, the research offers valuable insights into the nature and role of consumer-initiated vs. marketer-initiated online communication in an intercultural context by conducting a series of qualitative and quantitative surveys using samples from three countries.

Über den Autor

Wolfgang Weitzl, PhD is assistant professor of marketing communication at the University of Vienna and research associate at the WU Vienna University of Economics and Business. His research and teaching focus is on brand management, market communication and consumer engagement. Here, his emphasis is on B2C and C2C online interactions including negative word-of-mouth, complaining, online service recoveries and integrated communication in the digital era.

Zusammenfassung

Publication in the field of economic science

Includes supplementary material: [...]

Inhaltsverzeichnis

Interdisciplinary Literature Review on Trust.- Conceptualizing and Identifying the Role of eWOM Trust.- Developing the eWOM Trust Scale by Testing its Dimensionality, Reliability, Validity and Generalizability.- Applying the eWOM Trust Scale for Segmenting Online Information Recipients.

Erscheinungsjahr:	2016
Fachbereich:	Werbung & Marketing
Genre:	Recht , Sozialwissenschaften , Wirtschaft
Rubrik:	Recht & Wirtschaft
Medium:	Taschenbuch
Inhalt:	xviii 375 S. 5 s/w Illustr. 375 p. 5 illus.
ISBN-13:	9783658158880
ISBN-10:	3658158883
Sprache:	Englisch
Einband:	Kartoniert / Broschiert
Autor:	Weitzl, Wolfgang
Auflage:	1st edition 2017
Hersteller:	Springer Fachmedien Wiesbaden Springer Fachmedien Wiesbaden GmbH
Verantwortliche Person für die EU:	Springer Gabler in Springer Science + Business Media, Tiergartenstr. 15-17, D-69121 Heidelberg, juergen.hartmann@springer.com
Maße:	210 x 148 x 22 mm
Von/Mit:	Wolfgang Weitzl
Erscheinungsdatum:	13.10.2016
Gewicht:	0,511 kg