Hotel Management and Operations | Taschenbuch

Cover: 9780470177143 | Hotel Management and Operations | Michael J O'Fallon (u. a.) | Buch

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Sprache: Englisch

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Beschreibung

Hotel Management and Operations, Fifth Edition provides a practical, up-to-date, and comprehensive approach to how professionals across the industry manage different departments within their operation. From the front office to finance, from marketing to housekeeping, this resource offers advanced theory played out in practical problems. Multidimensional case studies are a notable feature, with complex management problems portrayed from multiple viewpoints; "As I See It" and "Day in the Life" commentaries from new managers provide further real-world perspective. Covering the latest issues affecting the industry, this text gives students and professionals an up-to-date, dynamic learning resource.

Über den Autor

Michael J. O'Fallon, PhD, teaches in the Hospitality and Tourism Management Department in the College of Business at James Madison University.

Denney G. Rutherford, PhD, is the Endowed Chair Emeritus in the School of Hospitality Business Management at Washington State University.

Inhaltsverzeichnis

Preface xi

Contributors xv

Acknowledgements xix

Chapter 1: Overview

Chapter 2: Organization 69

Chapter 3: General Managers: A View at the Top 89

Chapter 4: Operations: Rooms 120

Chapter 5: Operations: Housekeeping, Engineering and Security 167

Chapter 6: Food and Beverage Division 246

Chapter 7: Marketing and Associated Activities 306

Chapter 8: Financial Control and Information Management 371

Chapter 9: Human Resources Policy Management 433

Index 487

Details

Erscheinungsjahr:	2010
Genre:	Essen &Trinken
Produktart:	Reiseführer
Region:	Campingführer
Rubrik:	Reisen
Medium:	Taschenbuch
Inhalt:	512 S.
ISBN-13:	9780470177143
ISBN-10:	0470177144
Sprache:	Englisch
Herstellernummer:	14517714000
Einband:	Kartoniert / Broschiert
Autor:	O'Fallon, Michael J Rutherford, Denney G
Auflage:	5th Updated edition
Hersteller:	Wiley John Wiley & Sons
Maße:	237 x 192 x 34 mm
Von/Mit:	Michael J O'Fallon (u. a.)
Erscheinungsdatum:	01.01.2010
Gewicht:	0,893 kg

Artikel-ID: 101388328