Jaquie Scammell: Service Habits | Taschenbuch

Cover: 9780648662631 | Service Habits | Jaquie Scammell | Taschenbuch | Paperback | Englisch

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Sprache: Englisch

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Beschreibung

We all want more connection, meaning and ease in our day-to-day lives - less drama and fewer obstacles. Employees want employers to serve them with excellent employee benefits, opportunities for growth, and a positive workplace that's supportive of their wellbeing. Employers want great productivity and results from their service employees. Customers want businesses to serve them with urgency, genuine care and basic common sense, and to provide the solutions they're looking for.
Service internally and externally in the 21st century is about building long-lasting relationships which have a greater long-term impact. So how do you transform an organisation's service culture? It requires everyone to implement small steps for a period of time until they become second nature. This book uncovers the habits you can leverage to improve your effectiveness as a service professional.

Über den Autor

Jaquie Scammell has spent most of her career living at the intersection of employee and customer, observing how the two relate. She is a sought-after speaker, facilitator and coach working with some of the largest global workforces in retail, banking and hospitality, as well as major airports, stadiums and events - from Wembley Stadium in the UK to the Australian Open Grand Slam in Melbourne.Jaquie has managed and advised workforces of all sizes, from small teams to staff of more than 9500, interacting with millions of fans on a daily basis.

Erscheinungsjahr:	2020
Fachbereich:	Allgemeines
Genre:	Wirtschaft
Rubrik:	Recht & Wirtschaft
Medium:	Taschenbuch
ISBN-13:	9780648662631
ISBN-10:	0648662632
Sprache:	Englisch
Ausstattung / Beilage:	Paperback
Einband:	Kartoniert / Broschiert
Autor:	Scammell, Jaquie
Hersteller:	Major Street Publishing
Maße:	210 x 140 x 18 mm
Von/Mit:	Jaquie Scammell
Erscheinungsdatum:	03.02.2020
Gewicht:	0,401 kg

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