"Distinguished psychologist Jane Dutton details the small acts of sensitivity to people that add up to big differences in morale and effectiveness. Managers seeking to improve their people skills need look no further than her helpful and practical book."
--Rosabeth Moss Kanter, professor, Harvard Business School, and author Evolve! and World Class

"Dutton's useful and original book brings to life in lucid writing what winning organizations look like and how they got there."
--Warren Bennis, Distinguished Professor of Business, University of Southern California, and author, On Becoming a Leader and Geeks and Geezers

"Jane Dutton speaks to everyone in the workplace, and especially to leaders, about practical ways to dramatically increase two vital resources: the energy and achievements of organizations and the dignity, competence, and contributions of individual members. I can' think of a single way to improve organizational effectiveness and individual's work lives that is more readily available (and more widely underutilized!) than people making more "high-quality connections," which is the theme of Dutton's book."
--B. Joseph White, managing director, Fred Alger Management, Inc., and former dean, University of Michigan Business School

"Jane Dutton is superbly qualified to write this book-- it reflects her deep knowledge of the subject and wisdom gleaned from her own special gift for building and sustaining high-quality relationships at work. Readers will find the book an informative, practical, and inspiring contribution to making life at work more energized, engaging, and effective."
--Peter J. C. Frost, Edgar F. Kaiser Professor of Organizational Behaviour, Faculty of Commerce, University of British Columbia, and author, Toxic Emotions at Work