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* How do we create an 'all-for-one, one-for-all' culture in which the whole is greater than the sum-of-the-parts and we succeed in leveraging our global network to deliver value to clients?"
* How do we mobilize the right people, resources, and ideas--across a multitude of organizational and geographic boundaries--into each and every client relationship?"
* How do we evolve from a trusted advisor to a trusted partner and build multi-year, institutional relationships?
All for One answers these questions with an innovative and comprehensive model for developing enduring, institutional client relationships--what Andrew Sobel refers to as Level 6 Trusted Client Partnerships. It offers readers ten specific strategies that are thoroughly supported by case studies, best practices from leading firms, and implementation tools. The individual professional is principally responsible for five of these strategies, while the firm--the institution--must support and drive the other five. When you successfully execute against all ten of these building blocks, you develop long-term, professional-client partnerships that provide great value to the client and high levels of personal satisfaction and profitability for the service provider.
* How do we create an 'all-for-one, one-for-all' culture in which the whole is greater than the sum-of-the-parts and we succeed in leveraging our global network to deliver value to clients?"
* How do we mobilize the right people, resources, and ideas--across a multitude of organizational and geographic boundaries--into each and every client relationship?"
* How do we evolve from a trusted advisor to a trusted partner and build multi-year, institutional relationships?
All for One answers these questions with an innovative and comprehensive model for developing enduring, institutional client relationships--what Andrew Sobel refers to as Level 6 Trusted Client Partnerships. It offers readers ten specific strategies that are thoroughly supported by case studies, best practices from leading firms, and implementation tools. The individual professional is principally responsible for five of these strategies, while the firm--the institution--must support and drive the other five. When you successfully execute against all ten of these building blocks, you develop long-term, professional-client partnerships that provide great value to the client and high levels of personal satisfaction and profitability for the service provider.
Introduction: Transforming Your Client Relationships.
1. Reaching Level 6: Trusted Client Partner.
2. Employing Ten Integrated Strategies.
Part Two: The Individual Strategies.
3. Strategy One: Becoming an Agenda Setter.
4. Strategy Two: Developing Relationship Capital.
5. Strategy Three: Engaging New Clients.
6. Strategy Four: Institutionalizing Client Relationships.
7. Strategy Five: Adding Multiple Layers of Value.
Part Three: The Institutional Strategies.
8. Strategy Six: Targeting the Right Clients.
9. Strategy Seven: Building a Client Leadership Pipeline.
10. Strategy Eight: Promoting Collaboration.
11. Strategy Nine: Listening to Clients.
12. Strategy Ten: Creating a Unique Client Experience.
Part Four: Commonly asked Questions.
13. Answers to the Most Commonly Asked Questions About Client Relationships.
14. Conclusion: Implementing the Ten Strategies.
| Erscheinungsjahr: | 2009 |
|---|---|
| Fachbereich: | Betriebswirtschaft |
| Genre: | Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Buch |
| Seiten: | 320 |
| Inhalt: | 320 S. |
| ISBN-13: | 9780470380284 |
| ISBN-10: | 0470380284 |
| Sprache: | Englisch |
| Herstellernummer: | 14538028000 |
| Einband: | Gebunden |
| Autor: | Sobel, Andrew |
| Hersteller: |
Wiley
John Wiley & Sons |
| Maße: | 235 x 157 x 22 mm |
| Von/Mit: | Andrew Sobel |
| Erscheinungsdatum: | 01.04.2009 |
| Gewicht: | 0,621 kg |
Introduction: Transforming Your Client Relationships.
1. Reaching Level 6: Trusted Client Partner.
2. Employing Ten Integrated Strategies.
Part Two: The Individual Strategies.
3. Strategy One: Becoming an Agenda Setter.
4. Strategy Two: Developing Relationship Capital.
5. Strategy Three: Engaging New Clients.
6. Strategy Four: Institutionalizing Client Relationships.
7. Strategy Five: Adding Multiple Layers of Value.
Part Three: The Institutional Strategies.
8. Strategy Six: Targeting the Right Clients.
9. Strategy Seven: Building a Client Leadership Pipeline.
10. Strategy Eight: Promoting Collaboration.
11. Strategy Nine: Listening to Clients.
12. Strategy Ten: Creating a Unique Client Experience.
Part Four: Commonly asked Questions.
13. Answers to the Most Commonly Asked Questions About Client Relationships.
14. Conclusion: Implementing the Ten Strategies.
| Erscheinungsjahr: | 2009 |
|---|---|
| Fachbereich: | Betriebswirtschaft |
| Genre: | Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Buch |
| Seiten: | 320 |
| Inhalt: | 320 S. |
| ISBN-13: | 9780470380284 |
| ISBN-10: | 0470380284 |
| Sprache: | Englisch |
| Herstellernummer: | 14538028000 |
| Einband: | Gebunden |
| Autor: | Sobel, Andrew |
| Hersteller: |
Wiley
John Wiley & Sons |
| Maße: | 235 x 157 x 22 mm |
| Von/Mit: | Andrew Sobel |
| Erscheinungsdatum: | 01.04.2009 |
| Gewicht: | 0,621 kg |
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