TACY M. BYHAM, PHD, is the CEO of Development Dimensions International (DDI). Tacy has worked with dozens of global organizations, creating custom solutions to improve their leaders' performance. She believes that better leadership is not only about the workplace, but also about better communities and, ultimately, a better world.

RICHARD S. WELLINS, PHD, is a global expert in leadership development. Your First Leadership Job is Rich's fifth book on talent management, including the bestseller, Empowered Teams. His research has been featured in Fortune, BusinessWeek, CNBC, NPR, BBC, and Forbes.

Foreword xi

Preface xiii

Part 1: Catalyst Leadership 1

1 Now You're a Leader 3

The Journey Begins

2 Boss or Catalyst? 9

What Makes a Great Leader?

3 Navigating the Transition to Leadership 17

The Mind-Set You Need to Succeed

4 Your Leadership Brand, Part 1 28

Be Authentic

5 Your Leadership Brand, Part 2 35

Bring Out the Best in People and Be Receptive to Feedback

6 Leadership Is a Conversation, Part 1 46

How to Make People Feel Heard, Valued, and Motivated

7 Leadership Is a Conversation, Part 2 66

How to Build Trust and Ownership

8 Your Five-Step Conversation Road Map 75

Taking a Practical Approach to Get Results

9 Nothing Else Matters Unless You Get Results 87

How to Execute with Focus, Measurement, and Accountability

Part 2: Mastery and Leadership Skills 113

10 Hiring and Selecting the Best 115

Behavior Predicts Behavior

11 What Your Boss Really Wants from You 130

Become an Adviser

12 Engagement and Retention 135

Creating the Environment to Energize People

13 Meetings 149

Make Them Count!

14 Coaching 161

Learning from Success

15 Feedback Fundamentals 173

Specific, Timely, and Balanced

16 Handling Difficult Employee Situations 181

Focus on the Behavior, Not the Person

17 Delegation 191

Be a Delegator, Not a Dumper

18 Performance Management 201

An Ongoing Cycle, Not an Event

19 You and Your Network 209

Nurture Your Business Relationships

20 Influence 221

Look Up, Down, and Across

21 A Woman's First Leadership Job 229

Own the Moment

22 Leadership Changes the World 241

The Difference Is You

Part 3: Bonus Chapters and Tools 245

(available online at the DDI microsite)

Citations 247

Acknowledgments 253

About DDI 255

About the Author 256

Index 259