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Learn to:
- Manage conflicts and restore peace in the workplace
- Create and maintain a positive working environment
- Maximise the potential of your team and improve productivity
Address conflicts, resolve disputes and restore peace
Working your way through conflict in the office can present unexpected challenges, but there's no reason to feel unprepared. With this helpful guide, explore different approaches to negotiating and mediating a successful resolution for you and your team.
- Understand conflict at work -- discover some contributors to conflict and tap into resolution expertise
- Find out what emotions bring to conflict -- grasp why people think the way they do and how to process difficult situations
- Practice self-awareness -- explore common managerial pitfalls and take a realistic view of your skills
- It's all about negotiation -- encourage communication, work through resistance and meet privately with individuals
Open the book and find:
- When to address conflict
- Help with starting a mediation meeting
- Tips for creating a working agenda
- Ways to assess the intensity of a conflict
- Guidance on designing a conflict resolution plan
- How to work with Human Resources
- Pearls of wisdom from professional mediators
Learn to:
- Manage conflicts and restore peace in the workplace
- Create and maintain a positive working environment
- Maximise the potential of your team and improve productivity
Address conflicts, resolve disputes and restore peace
Working your way through conflict in the office can present unexpected challenges, but there's no reason to feel unprepared. With this helpful guide, explore different approaches to negotiating and mediating a successful resolution for you and your team.
- Understand conflict at work -- discover some contributors to conflict and tap into resolution expertise
- Find out what emotions bring to conflict -- grasp why people think the way they do and how to process difficult situations
- Practice self-awareness -- explore common managerial pitfalls and take a realistic view of your skills
- It's all about negotiation -- encourage communication, work through resistance and meet privately with individuals
Open the book and find:
- When to address conflict
- Help with starting a mediation meeting
- Tips for creating a working agenda
- Ways to assess the intensity of a conflict
- Guidance on designing a conflict resolution plan
- How to work with Human Resources
- Pearls of wisdom from professional mediators
Vivian Scott is a Certified Mediator in private practice and volunteers at the Dispute Resolution Center of Snohomish & Island Counties. She is a member of the Washington Mediation Association.
Introduction 1
Chapter 1: Conflict Resolution at Work 5
Chapter 2: Understanding What People Bring to Conflict 13
Chapter 3: Determining How Groups Contribute to Conflict 29
Chapter 4: Practising Self-Awareness: Understanding How You Foster Conflict 45
Chapter 5: Knowing When to Address Conflict 61
Chapter 6: Developing a Plan and Preparing for a Meeting 75
Chapter 7: Starting a Mediation Meeting and Creating a Working Agenda 87
Chapter 8: Negotiating Possible Solutions to a Conflict 103
Chapter 9: Offering Proposals and Crafting Agreements 123
Chapter 10: Adapting a Conflict Meeting for the Entire Team 141
Chapter 11: Determining How Your Company Can Help 159
Chapter 12: Ten Pearls of Wisdom from Professional Mediators 167
Index 171
| Erscheinungsjahr: | 2015 |
|---|---|
| Fachbereich: | Management |
| Genre: | Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Taschenbuch |
| Inhalt: | Kartoniert / Broschiert |
| ISBN-13: | 9780730319450 |
| ISBN-10: | 0730319458 |
| Sprache: | Englisch |
| Einband: | Kartoniert / Broschiert |
| Autor: | Scott, Vivian |
| Auflage: | Australian and New Zealand edition |
| Hersteller: | Wiley |
| Maße: | 216 x 140 x 11 mm |
| Von/Mit: | Vivian Scott |
| Erscheinungsdatum: | 08.06.2015 |
| Gewicht: | 0,252 kg |
Vivian Scott is a Certified Mediator in private practice and volunteers at the Dispute Resolution Center of Snohomish & Island Counties. She is a member of the Washington Mediation Association.
Introduction 1
Chapter 1: Conflict Resolution at Work 5
Chapter 2: Understanding What People Bring to Conflict 13
Chapter 3: Determining How Groups Contribute to Conflict 29
Chapter 4: Practising Self-Awareness: Understanding How You Foster Conflict 45
Chapter 5: Knowing When to Address Conflict 61
Chapter 6: Developing a Plan and Preparing for a Meeting 75
Chapter 7: Starting a Mediation Meeting and Creating a Working Agenda 87
Chapter 8: Negotiating Possible Solutions to a Conflict 103
Chapter 9: Offering Proposals and Crafting Agreements 123
Chapter 10: Adapting a Conflict Meeting for the Entire Team 141
Chapter 11: Determining How Your Company Can Help 159
Chapter 12: Ten Pearls of Wisdom from Professional Mediators 167
Index 171
| Erscheinungsjahr: | 2015 |
|---|---|
| Fachbereich: | Management |
| Genre: | Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Taschenbuch |
| Inhalt: | Kartoniert / Broschiert |
| ISBN-13: | 9780730319450 |
| ISBN-10: | 0730319458 |
| Sprache: | Englisch |
| Einband: | Kartoniert / Broschiert |
| Autor: | Scott, Vivian |
| Auflage: | Australian and New Zealand edition |
| Hersteller: | Wiley |
| Maße: | 216 x 140 x 11 mm |
| Von/Mit: | Vivian Scott |
| Erscheinungsdatum: | 08.06.2015 |
| Gewicht: | 0,252 kg |
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