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Praise for VALUE CAPTURE SELLING
"Larreche brings a wealth of expertise in sales and marketing to this insightful book. By focusing on the importance of value creation for both the customer and the corporation, this book revolutionizes the sales approach. Value Capture Selling is a must-read for anyone seeking to master the art of selling and create lasting customer relationships."
-- Marshall Goldsmith, Thinkers50 #1 Executive Coach and New York Times bestselling author of The Earned Life, Triggers, and What Got You Here Won't Get You There
"Value Capture Selling is the sales book of the decade! It provides a novel approach that leads salespeople to a more effective negotiation position that satisfies customer needs while creating corporate value for your business. A must-read for anyone who wants to win more sales and achieve higher profits."
--Gerhard Gschwandtner, Founder and Publisher, Selling Power
"Most sales forces focus only on revenue, not value capture. Larreche's book can help you make the necessary transition. If you are in sales, read it because the data revolution is increasing scrutiny from finance and others in your firm about how selling efforts build or destroy enterprise value. And if you are a C-Suite executive, read it carefully, because selling affects core elements of value creation."
-- Frank Cespedes, Harvard Business School, author of Aligning Strategy and Sales and Sales Management That Works
"Value Capture Selling is a very compelling and complete work that illustrates well the challenges of the transition from product value to corporate value--both for the customer and for the supplier. JC Larreche lays out a powerful framework for any sales professional anywhere to win in this new world of selling!"
--Laurent Beraza, Director, UK, Germany & France, Microsoft Solutions Support Sales
"Value Capture Selling gives us the powerful insights required to capture more value for our company while keeping the customer at the center--right where they belong."
--Anna Campagna, Senior Director, Global Sales, Heineken
"Value Capture Selling is an excellent reference for any sales professional who would like to improve their ability to create and capture value for their firm. The ever-more-relevant concepts of BATNA and ZOPA are brilliantly demonstrated, and the emphasis on preparation is rightly hammered home!"
-- Manish Kumar Singh, Global Head of Marketing, Customer Services & Solutions, IGT Systems, Philips Healthcare
"Selling with the emphasis on corporate value requires more business acumen and a stronger leadership attitude from sales professionals--that is, an upgrading of their function. In Value Capture Selling, Larreche provides sales professionals in every industry the knowledge they need to excel in this exciting new world. I highly recommend this book!"
--Omar Haddadeen, Inside Sales Analyst, Bombardier
Praise for VALUE CAPTURE SELLING
"Larreche brings a wealth of expertise in sales and marketing to this insightful book. By focusing on the importance of value creation for both the customer and the corporation, this book revolutionizes the sales approach. Value Capture Selling is a must-read for anyone seeking to master the art of selling and create lasting customer relationships."
-- Marshall Goldsmith, Thinkers50 #1 Executive Coach and New York Times bestselling author of The Earned Life, Triggers, and What Got You Here Won't Get You There
"Value Capture Selling is the sales book of the decade! It provides a novel approach that leads salespeople to a more effective negotiation position that satisfies customer needs while creating corporate value for your business. A must-read for anyone who wants to win more sales and achieve higher profits."
--Gerhard Gschwandtner, Founder and Publisher, Selling Power
"Most sales forces focus only on revenue, not value capture. Larreche's book can help you make the necessary transition. If you are in sales, read it because the data revolution is increasing scrutiny from finance and others in your firm about how selling efforts build or destroy enterprise value. And if you are a C-Suite executive, read it carefully, because selling affects core elements of value creation."
-- Frank Cespedes, Harvard Business School, author of Aligning Strategy and Sales and Sales Management That Works
"Value Capture Selling is a very compelling and complete work that illustrates well the challenges of the transition from product value to corporate value--both for the customer and for the supplier. JC Larreche lays out a powerful framework for any sales professional anywhere to win in this new world of selling!"
--Laurent Beraza, Director, UK, Germany & France, Microsoft Solutions Support Sales
"Value Capture Selling gives us the powerful insights required to capture more value for our company while keeping the customer at the center--right where they belong."
--Anna Campagna, Senior Director, Global Sales, Heineken
"Value Capture Selling is an excellent reference for any sales professional who would like to improve their ability to create and capture value for their firm. The ever-more-relevant concepts of BATNA and ZOPA are brilliantly demonstrated, and the emphasis on preparation is rightly hammered home!"
-- Manish Kumar Singh, Global Head of Marketing, Customer Services & Solutions, IGT Systems, Philips Healthcare
"Selling with the emphasis on corporate value requires more business acumen and a stronger leadership attitude from sales professionals--that is, an upgrading of their function. In Value Capture Selling, Larreche provides sales professionals in every industry the knowledge they need to excel in this exciting new world. I highly recommend this book!"
--Omar Haddadeen, Inside Sales Analyst, Bombardier
JC LARRECHE is Emeritus Professor at INSEAD, the leading international business school with campuses in France, Singapore, and Abu Dhabi. In addition to his distinguished academic career, he has been a consultant for many leading global corporations and served on the board of several companies. He is also the Founding Chairman of StratX Simulations, a leading provider of experiential learning solutions.
Preface xvii
Chapter 1 The Advent of Value Capture 1
Selling as Push 4
The Three Sales Transformations 5
Hop on the Bus of Change and Become a Value-Capture Champion 11
The First Step on the Bus of Change 12
The Structure of the Book 13
Chapter 2 The Creation of Customer Value 15
From Product Selling to Customer Value 17
The 1st Sales Transformation 20
The 2nd Sales Transformation 31
Customer Centricity Helps Win the 2nd Sales Transformation 39
But the Creation of Customer Value Is Only One Side of the Story 41
Chapter 3 The Creation of Corporate Value 43
General Electric's Big Shift 46
The Sources of Value Destruction 48
Changing the Yardstick for Corporate Success 50
Business Transformation for Corporate- Value Creation 54
The Drivers of Corporate- Value Creation 58
Chapter 4 Mastering Multiple Objectives 61
Moving from the First Selling Phase to the Second Selling Phase 63
Revenue Management Systems and the Value- Capture Culture 65
Negotiating According to Incentives 67
Harnessing the Three Drivers of Corporate- Value Creation 76
Upgrading the Role of Sales Pros 80
Chapter 5 Steering Customer Satisfaction 83
Customer Satisfaction and Corporate Value 85
Measuring Customer Satisfaction 87
Chapter 6 The Leadership Attitude 101
Why Should You Be a Leader? 102
What Is Leadership? 103
Your Personal Growth as a Leader 114
Ego and Leadership 117
Your Corporate-Value Capture Mission 119
Chapter 7 Preparation for Value Capture 121
The Art of Preparation 124
The Negotiation Setting 127
Primary Preparation 129
Do You Know Your BATNA? 138
The BATNA Frontier for Value Capture 141
Chapter 8 Value- Capture Strategy 147
The Buyer's BATNA 150
Do You Know ZOPA? 152
Visualizing Your ZOPA for Value Capture 154
Anticipating the Buyer's BATNA Frontier 160
Exploring the ZOPA Space 163
Shadow Coaching 167
Chapter 9 Value- Capture Tactics 169
The Negotiation Setting 170
The Negotiation Pathway 174
Active Listening 185
Body Language 188
Putting All This into Action 190
Chapter 10 Value- Capture Closure 197
Always Be Closing 198
Closing the Two Selling Phases 200
Bridging the Gap 203
The Closure Map 207
Managing Risk at Closure 211
Tom Closing 216
Moving On 219
Chapter 11 Win and Learn, Learn to Win 221
Win and Learn 222
Celebrating Wins 230
Learning to Win 232
Winning and Learning Traps 240
Make Yourself Lucky 244
Epilogue 249
Thank You, Dear Reader 253
Acknowledgements 255
About the Author 257
Notes 259
Index 275
Erscheinungsjahr: | 2023 |
---|---|
Fachbereich: | Management |
Genre: | Wirtschaft |
Rubrik: | Recht & Wirtschaft |
Medium: | Buch |
ISBN-13: | 9781394158584 |
ISBN-10: | 1394158580 |
Sprache: | Englisch |
Einband: | Gebunden |
Autor: | Larreche, Jean-Claude |
Hersteller: | Wiley |
Maße: | 218 x 160 x 41 mm |
Von/Mit: | Jean-Claude Larreche |
Erscheinungsdatum: | 02.11.2023 |
Gewicht: | 0,544 kg |
JC LARRECHE is Emeritus Professor at INSEAD, the leading international business school with campuses in France, Singapore, and Abu Dhabi. In addition to his distinguished academic career, he has been a consultant for many leading global corporations and served on the board of several companies. He is also the Founding Chairman of StratX Simulations, a leading provider of experiential learning solutions.
Preface xvii
Chapter 1 The Advent of Value Capture 1
Selling as Push 4
The Three Sales Transformations 5
Hop on the Bus of Change and Become a Value-Capture Champion 11
The First Step on the Bus of Change 12
The Structure of the Book 13
Chapter 2 The Creation of Customer Value 15
From Product Selling to Customer Value 17
The 1st Sales Transformation 20
The 2nd Sales Transformation 31
Customer Centricity Helps Win the 2nd Sales Transformation 39
But the Creation of Customer Value Is Only One Side of the Story 41
Chapter 3 The Creation of Corporate Value 43
General Electric's Big Shift 46
The Sources of Value Destruction 48
Changing the Yardstick for Corporate Success 50
Business Transformation for Corporate- Value Creation 54
The Drivers of Corporate- Value Creation 58
Chapter 4 Mastering Multiple Objectives 61
Moving from the First Selling Phase to the Second Selling Phase 63
Revenue Management Systems and the Value- Capture Culture 65
Negotiating According to Incentives 67
Harnessing the Three Drivers of Corporate- Value Creation 76
Upgrading the Role of Sales Pros 80
Chapter 5 Steering Customer Satisfaction 83
Customer Satisfaction and Corporate Value 85
Measuring Customer Satisfaction 87
Chapter 6 The Leadership Attitude 101
Why Should You Be a Leader? 102
What Is Leadership? 103
Your Personal Growth as a Leader 114
Ego and Leadership 117
Your Corporate-Value Capture Mission 119
Chapter 7 Preparation for Value Capture 121
The Art of Preparation 124
The Negotiation Setting 127
Primary Preparation 129
Do You Know Your BATNA? 138
The BATNA Frontier for Value Capture 141
Chapter 8 Value- Capture Strategy 147
The Buyer's BATNA 150
Do You Know ZOPA? 152
Visualizing Your ZOPA for Value Capture 154
Anticipating the Buyer's BATNA Frontier 160
Exploring the ZOPA Space 163
Shadow Coaching 167
Chapter 9 Value- Capture Tactics 169
The Negotiation Setting 170
The Negotiation Pathway 174
Active Listening 185
Body Language 188
Putting All This into Action 190
Chapter 10 Value- Capture Closure 197
Always Be Closing 198
Closing the Two Selling Phases 200
Bridging the Gap 203
The Closure Map 207
Managing Risk at Closure 211
Tom Closing 216
Moving On 219
Chapter 11 Win and Learn, Learn to Win 221
Win and Learn 222
Celebrating Wins 230
Learning to Win 232
Winning and Learning Traps 240
Make Yourself Lucky 244
Epilogue 249
Thank You, Dear Reader 253
Acknowledgements 255
About the Author 257
Notes 259
Index 275
Erscheinungsjahr: | 2023 |
---|---|
Fachbereich: | Management |
Genre: | Wirtschaft |
Rubrik: | Recht & Wirtschaft |
Medium: | Buch |
ISBN-13: | 9781394158584 |
ISBN-10: | 1394158580 |
Sprache: | Englisch |
Einband: | Gebunden |
Autor: | Larreche, Jean-Claude |
Hersteller: | Wiley |
Maße: | 218 x 160 x 41 mm |
Von/Mit: | Jean-Claude Larreche |
Erscheinungsdatum: | 02.11.2023 |
Gewicht: | 0,544 kg |