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A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.
Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results.
Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just a passing fad.
Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.
A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.
Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results.
Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just a passing fad.
Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.
| Erscheinungsjahr: | 1998 |
|---|---|
| Fachbereich: | Werbung & Marketing |
| Genre: | Importe, Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Taschenbuch |
| Inhalt: | Kartoniert / Broschiert |
| ISBN-13: | 9780006530695 |
| ISBN-10: | 0006530699 |
| Sprache: | Englisch |
| Einband: | Kartoniert / Broschiert |
| Autor: |
Blanchard, Kenneth
Bowles, Sheldon |
| Auflage: | New |
| Hersteller: | HarperCollins Publishers |
| Verantwortliche Person für die EU: | Libri GmbH, Europaallee 1, D-36244 Bad Hersfeld, gpsr@libri.de |
| Maße: | 195 x 128 x 12 mm |
| Von/Mit: | Kenneth Blanchard (u. a.) |
| Erscheinungsdatum: | 15.06.1998 |
| Gewicht: | 0,098 kg |
| Erscheinungsjahr: | 1998 |
|---|---|
| Fachbereich: | Werbung & Marketing |
| Genre: | Importe, Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Taschenbuch |
| Inhalt: | Kartoniert / Broschiert |
| ISBN-13: | 9780006530695 |
| ISBN-10: | 0006530699 |
| Sprache: | Englisch |
| Einband: | Kartoniert / Broschiert |
| Autor: |
Blanchard, Kenneth
Bowles, Sheldon |
| Auflage: | New |
| Hersteller: | HarperCollins Publishers |
| Verantwortliche Person für die EU: | Libri GmbH, Europaallee 1, D-36244 Bad Hersfeld, gpsr@libri.de |
| Maße: | 195 x 128 x 12 mm |
| Von/Mit: | Kenneth Blanchard (u. a.) |
| Erscheinungsdatum: | 15.06.1998 |
| Gewicht: | 0,098 kg |
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