Adele Lynn: The EQ Interview | Taschenbuch

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Cover: 9780814409411 | The EQ Interview | Finding Employees with High Emotional Intelligence

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Sprache: Englisch

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Beschreibung

For smart and strategic hiring managers looking to take their evaluation skills to the next level, this practical guide provides 250 behavior-based questions to help you asses the emotional intelligence (EQ) skills of job applicants

Über den Autor

Adele B. Lynn is the founder and owner of The Adele Lynn Leadership Group, an international consulting and training firm whose clients include many Fortune 500 companies. Her business focuses on helping organizations strengthen productivity and quality through improvements in emotional intelligence and workplace trust. Her previous books include Quick Emotional Intelligence Activities for Busy Managers, The Emotional Intelligence Activity Book and The EQ Difference.

Inhaltsverzeichnis

CONTENTS

1Introduction1

2The Five Areas of Emotional Intelligence and the EQ Job Competencies7

3Self-Awareness15

Competency 1: Impact on Others16

Competency 2: Emotional and Inner Awareness20

Competency 3: Accurate Assessment of Skills and Abilities26

4Self-Control or Self-Management33

Competency 1: Emotional Expression35

Competency 2: Courage or Assertiveness39

Competency 3: Resilience42

Competency 4: Planning the Tone of Conversations47

5Empathy53

Competency 1: Respectful Listening54

Competency 2: Feeling the Impact on Others56

Competency 3: Service Orientation58

6Social Expertness65

Competency 1: Building Relationships68

Competency 2: Collaboration71

Competency 3: Conflict Resolution74

Competency 4: Organizational Savvy78

7Personal Influence: Influencing Self85

Competency 1: Self-Confidence86

Competency 2: Initiative and Accountability91

Competency 3: Goal Orientation94

Competency 4: Optimism98

Competency 5: Flexibility and Adaptability101

8Personal Influence: Influencing Others111

Competency 1: Leading Others112

Competency 2: Creating a Positive Work Climate116

Competency 3: Getting Results Through Others121

9Mastery of Purpose and Vision129

Competency 1: Understanding One's Purpose and Values130

Competency 2: Taking Actions Toward One's Purpose133

Competency 3: Authenticity135

10 The EQ Fraud and Other Warning Signs141

All One-Sided: Too Good to Be True142

Other Behavior Trends146

A Word About Instinct151

11A Final Word153

Appendix 1. Emotional Intelligence Table of Competencies157

Appendix 2. Questions by Area and Competencies161

Index181

About the Author185

Details

Erscheinungsjahr:	2008
Genre:	Psychologie
Rubrik:	Geisteswissenschaften
Medium:	Taschenbuch
Seiten:	194
ISBN-13:	9780814409411
ISBN-10:	0814409415
Sprache:	Englisch
Ausstattung / Beilage:	Paperback
Einband:	Kartoniert / Broschiert
Autor:	Lynn, Adele
Hersteller:	AMACOM
Maße:	229 x 152 x 12 mm
Von/Mit:	Adele Lynn
Erscheinungsdatum:	09.06.2008
Gewicht:	0,324 kg

preigu-id: 101887697