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The Decision to Trust
Buch von Robert F Hurley
Sprache: Englisch

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Beschreibung
A proven model to create high-performing, high-trust organizations

Globally, there has been a decline in trust over the past few decades, and only a third of Americans believe they can trust the government, big business, and large institutions. In The Decision to Trust, Robert Hurley explains how this new culture of cynicism and distrust creates many problems, and why it is almost impossible to manage an organization well if its people do not trust one another. High-performing, world-class companies are almost always high-trust environments. Without this elusive, important ingredient, companies cannot attract or retain top talent.

In this book, Hurley reveals a new model to measure and repair trust with colleagues managers and employees.
* Outlines a proven Decision to Trust Model (DTM) of ten factors that establish whether or not one party will trust the other
* Filled with original examples from Daimler, PriceWaterhouse Coopers, Goldman Sachs, Microsoft, QuikTrip, General Electric, Procter and Gamble, AzKoNobel, Johnson and Johnson, Whole Foods, and Zappos
* Reveals how leaders in Asia, Europe, and North America have used the DTM to build high-trust organizations

Covering trust building in teams, across functions, within organizations and across national cultures, The Decision to Trust shows how any organization can improve trust and the bottom line.
A proven model to create high-performing, high-trust organizations

Globally, there has been a decline in trust over the past few decades, and only a third of Americans believe they can trust the government, big business, and large institutions. In The Decision to Trust, Robert Hurley explains how this new culture of cynicism and distrust creates many problems, and why it is almost impossible to manage an organization well if its people do not trust one another. High-performing, world-class companies are almost always high-trust environments. Without this elusive, important ingredient, companies cannot attract or retain top talent.

In this book, Hurley reveals a new model to measure and repair trust with colleagues managers and employees.
* Outlines a proven Decision to Trust Model (DTM) of ten factors that establish whether or not one party will trust the other
* Filled with original examples from Daimler, PriceWaterhouse Coopers, Goldman Sachs, Microsoft, QuikTrip, General Electric, Procter and Gamble, AzKoNobel, Johnson and Johnson, Whole Foods, and Zappos
* Reveals how leaders in Asia, Europe, and North America have used the DTM to build high-trust organizations

Covering trust building in teams, across functions, within organizations and across national cultures, The Decision to Trust shows how any organization can improve trust and the bottom line.
Über den Autor

ROBERT F. HURLEY is a professor at Fordham University and president of Hurley Associates, a consulting firm that uses behavioral science to enhance individual and organizational effectiveness. He is also a core faculty member in the High Impact Leadership program for executives at Columbia Business School. His work has appeared in the Harvard Business Review and the California Management Review, among other publications. He is based in New York City and Ridgefield, CT.

For more information, please visit [...]

Inhaltsverzeichnis

Introduction 1

1 The Decision to Trust 7

2 The Decision to Trust Model 25

3 How We Differ in Trusting 41

4 Situational Factors in the Building of Trust 51

5 Tools for Diagnosing, Building, and Repairing Trust 73

6 Trust in Leadership and Management 91

7 Trust in Organizations 113

8 Building Trust Within Teams 139

9 Building Trust Across Groups and National Cultures 159

10 Hope for the Future of Trust 189

Appendix A-Research on the Antecedents to Trust 199

Appendix B-Trust Diagnosis Worksheet 203

Appendix C-Trust Interventions 205

Appendix D-Systemic Trust Interventions 209

Notes 211

Acknowledgments 231

About the Author 235

Index 237

Details
Erscheinungsjahr: 2011
Fachbereich: Management
Genre: Wirtschaft
Rubrik: Recht & Wirtschaft
Medium: Buch
Inhalt: 256 S.
ISBN-13: 9781118072646
ISBN-10: 1118072642
Sprache: Englisch
Einband: Gebunden
Autor: Hurley, Robert F
Hersteller: Wiley
John Wiley & Sons
Maße: 239 x 164 x 28 mm
Von/Mit: Robert F Hurley
Erscheinungsdatum: 25.10.2011
Gewicht: 0,447 kg
Artikel-ID: 107003383
Über den Autor

ROBERT F. HURLEY is a professor at Fordham University and president of Hurley Associates, a consulting firm that uses behavioral science to enhance individual and organizational effectiveness. He is also a core faculty member in the High Impact Leadership program for executives at Columbia Business School. His work has appeared in the Harvard Business Review and the California Management Review, among other publications. He is based in New York City and Ridgefield, CT.

For more information, please visit [...]

Inhaltsverzeichnis

Introduction 1

1 The Decision to Trust 7

2 The Decision to Trust Model 25

3 How We Differ in Trusting 41

4 Situational Factors in the Building of Trust 51

5 Tools for Diagnosing, Building, and Repairing Trust 73

6 Trust in Leadership and Management 91

7 Trust in Organizations 113

8 Building Trust Within Teams 139

9 Building Trust Across Groups and National Cultures 159

10 Hope for the Future of Trust 189

Appendix A-Research on the Antecedents to Trust 199

Appendix B-Trust Diagnosis Worksheet 203

Appendix C-Trust Interventions 205

Appendix D-Systemic Trust Interventions 209

Notes 211

Acknowledgments 231

About the Author 235

Index 237

Details
Erscheinungsjahr: 2011
Fachbereich: Management
Genre: Wirtschaft
Rubrik: Recht & Wirtschaft
Medium: Buch
Inhalt: 256 S.
ISBN-13: 9781118072646
ISBN-10: 1118072642
Sprache: Englisch
Einband: Gebunden
Autor: Hurley, Robert F
Hersteller: Wiley
John Wiley & Sons
Maße: 239 x 164 x 28 mm
Von/Mit: Robert F Hurley
Erscheinungsdatum: 25.10.2011
Gewicht: 0,447 kg
Artikel-ID: 107003383
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