Zhecho Dobrev: The Big Miss | Taschenbuch

Cover: 9781637422564 | The Big Miss | How Organizations Overlook the Value of Emotions | Buch

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Sprache: Englisch

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Beschreibung

What are the emotional and subconscious drivers behind your customers' behavior? Do you have a science and data-based strategy to drive this in the direction you want? In The Big Miss: How Businesses Overlook the Value of Emotions, Zhecho Dobrev reveals how organizations are frequently deceived by customers and fail to act on what they fail to notice-thus are missing the biggest driver of profitable customer behavior! His extensive research shows that emotions are the key drivers of customer behavior, yet few organizations have a strategy to evoke specific emotions based on science and data. Does yours? Behind every business problem, there is a customer problem! This book will change how you think about customer behavior and challenge you to harness the business power of emotions.

Über den Autor

Zhecho Dobrev has devoted his career to the art and science of customer experience management. He is one of the leading principal consultants in Beyond Philosophy, whom the Financial Times have ranked as one of the top consultancies for the last four years.

Zhecho's thought-leadership in the field is ingrained in practice. For more than 10 years, Zhecho has been helping many of the world's most renowned organizations improve their customer experience including American Express, FedEx, and Caterpillar.

Erscheinungsjahr:	2022
Fachbereich:	Werbung & Marketing
Genre:	Importe , Wirtschaft
Rubrik:	Recht & Wirtschaft
Medium:	Taschenbuch
Inhalt:	Einband - flex.(Paperback)
ISBN-13:	9781637422564
ISBN-10:	1637422563
Sprache:	Englisch
Einband:	Kartoniert / Broschiert
Autor:	Dobrev, Zhecho
Hersteller:	Business Expert Press
Verantwortliche Person für die EU:	Libri GmbH, Europaallee 1, D-36244 Bad Hersfeld, gpsr@libri.de
Maße:	229 x 152 x 12 mm
Von/Mit:	Zhecho Dobrev
Erscheinungsdatum:	05.08.2022
Gewicht:	0,299 kg

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