1. Causes and symptoms of ineffective project governance

Confusion regarding the objectives of project governance

Risk aversion

Issues relating to organizational structure

Stakeholder and ownership issues

Solution criteria

Case study 1: Ineffective project governance

2. The principles of effective project governance

Accountability

The principles of effective project governance

3. Building the project governance model

Key stakeholders and the project board

Investment decision group

Addressing the needs of other stakeholders

Mapping the principles to the solution criteria

4. Populating the project board

Project owner

Senior user

Senior supplier

Project director

Project manager

Case study 2: Introduction of full retail contestability into the England and Wales electricity market

5. Scalability

Assessing project risk

The limits of scalability

Main scalability options

6. Implementing the project governance framework

Implementing change

The challenges of implementing the project governance framework

Operationalizing the project governance framework

Case study 3: The challenges of implementation at the Department of Main Roads, Queensland Government

7. The governance relationship between programmes and projects

The programme

The programme owner

Decision making at the programme level

The role of the programme office

The relationship between programme and project governance

8. Towards an integrated project delivery framework

The phases of the project lifecycle

Integration

Appendix I: Example project governance policy

Overview

Applicability

Definitions

Project governance framework for high-risk projects

Project governance framework for medium and low risk projects

Appendix II: Terms of reference and modus operandi of project governance bodies

Project board

Investment decision group

Strategic advisors group

Stakeholder working group

Appendix III: Role descriptions

Project owner

Project director

Senior user

Senior supplier

Project manager