Michael Roberto: Know What You Don't Know

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Cover: 9780134177014 | Know What You Don't Know | Michael Roberto | Taschenbuch | Englisch

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Sprache: Englisch

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Beschreibung

Problems remain hidden in organizations for a number of reasons, including fear, organizational complexity, gatekeepers who insulate leaders from problems that are coming up, and finally, an overemphasis on formal analysis in place of intuition and observation. This book lays out the key skills and capabilities required to ensure that problems do not remain hidden in your organization. It explains how leaders can become effective problem finders, unearthing problems before they destroy an organization. The book explains how leaders can become an anthropologist, going out and observe how employees, customers, and suppliers actually behave. It then goes on to present how they can circumvent the gatekeepers, so they can go directly to the source to see and hear the raw data; hunt for patterns, including refining your individual and collective pattern recognition capability; "connect the dots" among issues that may initially seem unrelated, but in fact, have a great deal in common; give front-line employees training in a communication technique; encourage useful mistakes, including create a "Red Pencil Award"; and watch the game film, where leaders reflect systematically on their own organization's conduct and performance, as well as on the behavior and performance of competitors.

Über den Autor

Michael A. Roberto is the Trustee Professor of Management at Bryant University in Smithfield, Rhode Island, after six years as a faculty member at Harvard Business School. His research, teaching, and consulting focus on strategic decision-making processes and senior management teams. He is the author of Why Great Leaders Don’t Take Yes for an Answer (Wharton School Publishing, 2005).

Inhaltsverzeichnis

Acknowledgments xii

About the Author xv

Preface xvi

Chapter 1 From Problem-Solving to Problem-Finding 1

Chapter 2 Circumvent the Gatekeepers 27

Chapter 3 Become an Ethnographer 53

Chapter 4 Hunt for Patterns 73

Chapter 5 Connect the Dots 95

Chapter 6 Encourage Useful Failures 119

Chapter 7 Teach How to Talk and Listen 139

Chapter 8 Watch the Game Film 161

Chapter 9 The Mindset of a Problem-Finder 185

Index 195

Details

Erscheinungsjahr:	2009
Fachbereich:	Management
Genre:	Wirtschaft
Rubrik:	Recht & Wirtschaft
Medium:	Taschenbuch
Seiten:	224
Inhalt:	Kartoniert / Broschiert
ISBN-13:	9780134177014
ISBN-10:	0134177010
Sprache:	Englisch
Einband:	Kartoniert / Broschiert
Autor:	Roberto, Michael
Hersteller:	Pearson Education
Maße:	226 x 150 x 13 mm
Von/Mit:	Michael Roberto
Erscheinungsdatum:	29.01.2009
Gewicht:	0,318 kg

preigu-id: 104795478