The Editors

Bernardo M. Ferdman, Ph.D. (Editor) is professor of organizational psychology at Alliant International University in San Diego and a leadership and organization development consultant. He is a SIOP Fellow and consults, writes, speaks, teaches, and conducts research on diversity and inclusion, multicultural leadership, Latinos & Latinas in the workplace, and bringing one's whole self to work.

Barbara R. Deane (Associate Editor) is editor-in-chief for [...] and the Cultural Diversity at Work Archive and vice-president of The GilDeane Group, Inc. She writes, edits, consults, and speaks on diversity and inclusion and cross-cultural business issues.

A division of the American Psychological Association and established in 1945, the Society for Industrial and Organizational Psychology (SIOP) is the premier association for professionals charged with enhancing human well-being and performance in organizational and work settings. SIOP has more than 7,000 members.

List of Tables, Figures, and Exhibits xiii

Foreword xvii
Allan H. Church and Janine Waclawski

Preface and Acknowledgments xxi
Bernardo M. Ferdman and Barbara R. Deane

The Editors xxxiii

The Authors xxxv

Part One: Frameworks for Understanding Inclusion 1

1 The Practice of Inclusion in Diverse Organizations: Toward a Systemic and Inclusive Framework 3
Bernardo M. Ferdman

2 Communicating About Diversity and Inclusion 55
V. Robert Hayles

Part Two: Individual and Interpersonal Perspectives and Practices 91

3 Creating Inclusion for Oneself: Knowing, Accepting, and Expressing One's Whole Self at Work 93
Bernardo M. Ferdman and Laura Morgan Roberts

4 Strengthening Interpersonal Awareness and Fostering Relational Eloquence 128
Ilene C. Wasserman

5 Intercultural Competence: Vital Perspectives for Diversity and Inclusion 155
Janet M. Bennett

6 The Work of Inclusive Leadership: Fostering Authentic Relationships, Modeling Courage andHumility 177
Plácida V. Gallegos

Part Three: Organizational and Societal Perspectives and Practices 203

7 From Diversity to Inclusion: An Inclusion Equation 205
Mary-Frances Winters

8 Inclusive Human Resource Management: Best Practices and the Changing Role of Human Resources229
Lynn R. Offermann and Tessa E. Basford

9 Inclusive Organization Development: An Integration of Two Disciplines 260
Allan H. Church, Christopher T. Rotolo, Amanda C. Shull, and Michael D. Tuller

10 The Development of Inclusive Leadership Practice and Processes 296
Lize Booysen

11 Creating Inclusive Climates in Diverse Organizations 330
Lisa H. Nishii and Robert E. Rich

12 Models of Global Diversity Management 364
Karsten Jonsen and Mustafa Özbilgin

13 Fostering Inclusion from the Inside Out to Create an Inclusive Workplace: Corporate andOrganizational Efforts in the Community and the Global Society 391
Michàlle E. Mor Barak and Preeya Daya

Part Four: Key Application Issues and Domains 413

14 Global Benchmarks for Diversity and Inclusion 415
Julie O'Mara

15 The Chief Diversity Officer's View of the Diversity and Inclusion Journey at Weyerhaeuser 431
Effenus Henderson

16 Creating Diverse and Inclusive Colleges and Universities 451
Kumea Shorter-Gooden

17 Fostering Inclusion from the Outside In: Engaging Diverse Citizens in Dialogue and Decision Making482
Carolyn J. Lukensmeyer, Margaret Yao, and Theo Brown

18 Building a Culture of Inclusion: The Case of UNAIDS 506
Alan Richter

19 Inclusion at Societal Fault Lines: Aboriginal Peoples of Australia 520
Charmine E. J. Härtel, Dennis Appo, and Bill Hart

Part Five: Moving Forward 547

20 Inclusion as a Transformational Diversity and Business Strategy 549
Michael L. Wheeler

21 An I/O Psychologist's Perspective on Diversity and Inclusion in the Workplace 564
Angelo S. DeNisi

22 Inclusion: Old Wine in New Bottles? 580
Stella M. Nkomo

23 Practicing Inclusion: Looking Back and Looking Ahead 593
Bernardo M. Ferdman and Barbara R. Deane

Name Index 601

Subject Index 613