Paul Falcone is principal of the Paul Falcone Workplace Leadership Consulting, LLC, specializing in management and leadership training, executive coaching, international keynote speaking, and facilitating corporate offsite retreats. He is the former CHRO of Nickelodeon and has held senior-level HR positions with Paramount Pictures, Time Warner, and City of Hope. He has extensive experience in entertainment, healthcare/biotech, and financial services, including in international, nonprofit, and union environments.

Paul is the author of a number of books, many of which have been ranked as #1 Amazon bestsellers in the categories of human resources management, business and organizational learning, labor and employment law, business mentoring and coaching, business conflict resolution and mediation, communication in management, and business decision-making and problem-solving. His books have been translated into Chinese, Korean, Vietnamese, Indonesian, and Turkish.

Paul is a certified executive coach through the Marshall Goldsmith Stakeholder Centered Coaching program, a long-term columnist for SHRM.org and HR Magazine, and an adjunct faculty member in UCLA Extension's School of Business and Management. He is an accomplished keynote presenter, in-house trainer, and webinar facilitator in the areas of talent and performance management, leadership development, and effective leadership communication.

LIST OF FIGURES xi

LIST OF TABLES xiii

INTRODUCTION 1

CHAPTER 1 Why It's Time to Stop Complaining and to Start Building the Right Performance Measurement System That Can Transform Your Company 7

CHAPTER 2 Unleashing the Power of Performance Management: Driving Cultural Change and Strategy Development 25

CHAPTER 3 Compensation and Performance Measurement Mechanics: Your Technical Look Under the Hood 50

CHAPTER 4 Evaluating Results and Assessing Individual and Enterprise-wide Performance: A Report Card That Allows You to Measure and Raise the Performance and Productivity Bar 67

CHAPTER 5 Building Your Performance Appraisal Content and Form 89

CHAPTER 6 Goals: Setting a Course for Stretching and Development 125

CHAPTER 7 Putting It All Together—A Performance Management Program That Every CEO, Board of Directors, and Individual Employee Can Love 139

CHAPTER 8 Common Questions and Answers to Build and Customize Your Organization's Performance Appraisal Program and Template 153

Appendix A Employee Self-Evaluation Form 175

Appendix B Sample Model Performance Appraisal Template 177

Appendix C Sample Employee Annual Performance Report 183

Appendix D Six Sample Performance Review Templates That Reflect Your Organization's Changing Needs and Priorities 187

INDEX 233

ABOUT THE AUTHORS 239