The Practical Guide To World-Class IT Serv...

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Beschreibung

Take a behind-the-scenes look at the past, present, and future of IT Service Management and set your organization on a path to World-Class Service Desk and ITSM!

This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice-plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including:
¿A Brief History of IT Service Management
¿Understanding ITIL, COBIT, and ISO
¿The Consumerization of IT
¿Making Sense of Cloud and On-Premise
¿Enterprise Service Management
¿A Culture of Excellence
¿An Approach to Leverage Technology
¿The Exploration of Service Automation
The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.

Über den Autor

Kevin is a professional geologist retired after 30 years with Shell Oil company and Royal Dutch Petroleum. Current interests, aside from Geology, include Birding, Crystal Radio, History, Heraldry, and Atmospheric Geophysics. All interests pursued are studied, documented and published where possible. Kevin's publications include his MS Thesis on the Precambrian basement of SW Montana, a technical Handbook on Crystal Radio, and four volumes concerning the Heraldry of the province of Alsace, France.

Erscheinungsjahr:	2017
Genre:	Informatik
Rubrik:	Naturwissenschaften & Technik
Medium:	Buch
ISBN-13:	9780578188980
ISBN-10:	0578188988
Sprache:	Englisch
Ausstattung / Beilage:	HC gerader Rücken kaschiert
Einband:	Gebunden
Autor:	Smith, Kevin J
Hersteller:	The Anima Group
Maße:	235 x 157 x 29 mm
Von/Mit:	Kevin J Smith
Erscheinungsdatum:	14.03.2017
Gewicht:	0,817 kg

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