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This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice-plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including:
¿A Brief History of IT Service Management
¿Understanding ITIL, COBIT, and ISO
¿The Consumerization of IT
¿Making Sense of Cloud and On-Premise
¿Enterprise Service Management
¿A Culture of Excellence
¿An Approach to Leverage Technology
¿The Exploration of Service Automation
The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.
This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice-plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including:
¿A Brief History of IT Service Management
¿Understanding ITIL, COBIT, and ISO
¿The Consumerization of IT
¿Making Sense of Cloud and On-Premise
¿Enterprise Service Management
¿A Culture of Excellence
¿An Approach to Leverage Technology
¿The Exploration of Service Automation
The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.
| Erscheinungsjahr: | 2017 |
|---|---|
| Genre: | Informatik |
| Rubrik: | Naturwissenschaften & Technik |
| Medium: | Buch |
| Seiten: | 462 |
| ISBN-13: | 9780578188980 |
| ISBN-10: | 0578188988 |
| Sprache: | Englisch |
| Ausstattung / Beilage: | HC gerader Rücken kaschiert |
| Einband: | Gebunden |
| Autor: | Smith, Kevin J |
| Hersteller: | The Anima Group |
| Maße: | 235 x 157 x 29 mm |
| Von/Mit: | Kevin J Smith |
| Erscheinungsdatum: | 14.03.2017 |
| Gewicht: | 0,817 kg |
| Erscheinungsjahr: | 2017 |
|---|---|
| Genre: | Informatik |
| Rubrik: | Naturwissenschaften & Technik |
| Medium: | Buch |
| Seiten: | 462 |
| ISBN-13: | 9780578188980 |
| ISBN-10: | 0578188988 |
| Sprache: | Englisch |
| Ausstattung / Beilage: | HC gerader Rücken kaschiert |
| Einband: | Gebunden |
| Autor: | Smith, Kevin J |
| Hersteller: | The Anima Group |
| Maße: | 235 x 157 x 29 mm |
| Von/Mit: | Kevin J Smith |
| Erscheinungsdatum: | 14.03.2017 |
| Gewicht: | 0,817 kg |
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