Stephen Ackroyd is Professor of Organizational Analysis, and Head of the Department of Organization, Work, and Technology, at the Lancaster University Management School. He is author of several books on Organization, most recently The Organization of Business (OUP, 2002). He is also a Fellow, and elected member of the Council, of the British Academy of Management, and a Fellow of the Royal Society of Arts.

Rosemary Batt is the Alice H. Cook Professor of Women and Work, New York State School of Industrial and Labour Relations, Cornell University. She has published widely on issues of Industrial Relations and Human Resource Management.

Paul Thompson is Professor of Organizational Analysis and Vice Dean (Research) at the Strathclyde Business School, University of Strathclyde. He is author of Work Organisations (Palgrave, 3rd edition 2002) with David McHugh, and Organizational Misbehaviour (Sage, 1999) with Stephen Ackroyd. He is also co-organizer of the International Labour Process Conference.

Pamela S. Tolbert is the Professor of Organizational Behaviour, and Chair of the Department of Organizational Behaviour, at the New York State School of Industrial and Labour Relations, Cornell University. Her work on organizations and occupations has been published in a wide array of organization studies and sociology journals, and she is author of Organizations: Structure, Process, and Outcomes (Prentice Hall, 2004) with Richard Hall. She has served onthe eidtorial boards of a number of journals, including Administrative Science Quarterly, American Sociological Review, Management Science, and Organization Science.

• Introduction


• Section I: Work, Technology, and the Division of Labor


• 1: Jill Rubery: Labor Markets and Flexibility


• 2: Eileen Appelbaum, Tom Bailey, Peter Berg, and Arne Kalleberg: Organizations and the Intersection of Work and Family: A Comparative Perspective


• 3: Leslie McCall: Gender, Race, and the Restructuring of Work: Organizational and Institutional Perspectives


• 4: Colin Crouch: Skill Formation Systems


• 5: Richard Badham: Technology and the Transformation of Work


• 6: Rose Batt: Groups at Work


• Section II: Managerial Regimes and Employee Actions


• 7: David Strang and Young-Mi Kim: The Diffusion and Domestication of Managerial Innovations: The Spread of Scientific Management, Quality Circles, and TQM between the US and Japan


• 8: Gideon Kunda and Galit Ailon-Souday: New Designs: Design and Devotion Revisited


• 9: Karen Legge: Human Resource Management


• 10: Alan McKinlay: Knowledge Management


• 11: Harry Katz: Industrial Relations and Work


• 12: John Kelly: Labour Movements and Mobilization


• 13: David Collinson and Stephen Ackroyd: Informal Resistance


• Section III: Occupations and Organizations


• 14: Laurie Graham: Manual Workers: Conflict and Control


• 15: Steve Frenkel: Service Workers in Search of Decent Work


• 16: Steve Barley: Craft and Technology


• 17: Bob Hinnings: Professions


• 18: Paul Osterman and Diane Burton: Ports and Ladders: The Nature and Relevance of Internal Labor Markets in a Changing World


• Section IV: Organizing and Organizations


• 19: Stephen Procter: Organisations and Organised Systems: From Direct Control to Flexibility


• 20: Mats Alvesson and Paul Thompson: Post-bureaucracy?


• 21: Grahame Thompson: Inter-firm Relations As Networks


• 22: Bob Hebdon and Ian Kirkpatrick: Changes in the Organisation of Public Services and Their Effects on Employment Relations


• 23: Glenn Morgan: Understanding Multinational Corporations


• 24: Bill Lazonick: Corporate Restructuring


• 25: Chris Smith: Business Practices and Societal Effects