"This is the best guide I know on dispute resolution. Everyone interested in the field should have a copy on hand."
--Roger Fisher, coauthor, Getting to YES: Negotiating Agreement Without Giving In; director, Harvard Negotiation Project; and Williston Professor of Law Emeritus, Harvard Law School

"This wide-ranging, stimulating, and eminently practical collection both reflects and advances the best thinking on alternative dispute resolution. Essays by ADR pioneers and a new generation of scholars provide a comprehensive introduction for students and practitioners new to the field, yet also offer veteran teachers and mediators concise applications of groundbreaking research. In this fractious and divisive age, The Handbook of Dispute Resolution is an especially welcome and hopeful contribution to society overall."
--Michael Wheeler, Class of 1952 Professor of Management Practice, Harvard Business School

"From the historic foundations of dispute resolution, to personality and the behavior of disputants, to the effects of globalization on the successful resolution of transborder disputes, this remarkable and thought-provoking compilation of scholarly work and practical observations is a must-read for students and practitioners of conflict resolution. This handbook adds immeasurably to our understanding of the ways in which people fight and the circumstances by which peaceful resolution can be achieved. In today's world, no set of insights is more valuable."
--Ambassador Charlene Barshefsky, senior international partner, Wilmer Cutler Pickering Hale & Dorr, LLP; former U.S. trade representative and presidential cabinet member

"The advice in this book captures in an accessible way much of the wisdom that I've acquired from years of negotiating in the entertainment industry. Here are the gems that really work to move others to want to say 'yes.'"
--Marshall M. Silverman, vice president and senior motion picture production counsel, Warner Brothers Pictures, Inc.

"Mediators, lawyers, diplomats--indeed anyone concerned with dispute resolution--will discover in this handbook a helpful distillation of what scholars and experienced practitioners know about conflicts."
--Robert H. Mnookin, Williston Professor of Law, Harvard Law School; chair, executive committee, Program on Negotiation at Harvard Law School; director, Harvard Negotiation Research Project, Harvard Law School

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