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Cover: 9781923007451 | The Future of Service is 5D | Why humans serve best in the digital era
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The Future of Service is 5D
Why humans serve best in the digital era
Taschenbuch von Jaquie Scammell
Sprache: Englisch

20,40 €*

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Beschreibung
If you're looking at this book, it's likely that you sense the seismic shifts happening in our society. Service industries are madly rushing to digitalise for efficiency, compromising what once set them apart: the act of service by a human. As we move swiftly into an era of artificial intelligence, robotics and automation, it's easy to succumb to the narrative that machines will replace humans in almost every field, including service.
But what if, far from making humans obsolete, the digital era will bring opportunities for a more dynamic, authentic form of service than we've ever seen before? You can make it a reality by integrating 5 dimensions - physical, cognitive, emotional, social and spiritual - into a human-service approach. This is the future of service.
For any organisation leader, the new dilemma is how to reclaim the human aspect of service. This book offers a mindful pause to reconsider the path we're heading down. The Future of Service is 5D aspires to redefine our understanding of what service means in an increasingly digital and interconnected world. The journey from frustration to fulfilment starts here.
If you're looking at this book, it's likely that you sense the seismic shifts happening in our society. Service industries are madly rushing to digitalise for efficiency, compromising what once set them apart: the act of service by a human. As we move swiftly into an era of artificial intelligence, robotics and automation, it's easy to succumb to the narrative that machines will replace humans in almost every field, including service.
But what if, far from making humans obsolete, the digital era will bring opportunities for a more dynamic, authentic form of service than we've ever seen before? You can make it a reality by integrating 5 dimensions - physical, cognitive, emotional, social and spiritual - into a human-service approach. This is the future of service.
For any organisation leader, the new dilemma is how to reclaim the human aspect of service. This book offers a mindful pause to reconsider the path we're heading down. The Future of Service is 5D aspires to redefine our understanding of what service means in an increasingly digital and interconnected world. The journey from frustration to fulfilment starts here.
Über den Autor
Jaquie Scammell is a sought-after speaker, facilitator and coach working with some of the largest global workforces in retail, banking and hospitality. She has also worked with major airports, stadiums and events - from Wembley Stadium in the UK to the Australian Open Grand Slam in Melbourne. Jaquie has managed and advised workforces of all sizes, from small teams to staff of more than 9500, interacting with millions of fans on a daily basis. This is the first book in her 'Service' series.
Details
Erscheinungsjahr: 2024
Fachbereich: Allgemeines
Genre: Wirtschaft
Rubrik: Recht & Wirtschaft
Medium: Taschenbuch
Seiten: 176
ISBN-13: 9781923007451
ISBN-10: 1923007459
Sprache: Englisch
Ausstattung / Beilage: Paperback
Einband: Kartoniert / Broschiert
Autor: Scammell, Jaquie
Hersteller: ServiceQ
Maße: 210 x 148 x 10 mm
Von/Mit: Jaquie Scammell
Erscheinungsdatum: 09.02.2024
Gewicht: 0,236 kg
preigu-id: 128572258
Über den Autor
Jaquie Scammell is a sought-after speaker, facilitator and coach working with some of the largest global workforces in retail, banking and hospitality. She has also worked with major airports, stadiums and events - from Wembley Stadium in the UK to the Australian Open Grand Slam in Melbourne. Jaquie has managed and advised workforces of all sizes, from small teams to staff of more than 9500, interacting with millions of fans on a daily basis. This is the first book in her 'Service' series.
Details
Erscheinungsjahr: 2024
Fachbereich: Allgemeines
Genre: Wirtschaft
Rubrik: Recht & Wirtschaft
Medium: Taschenbuch
Seiten: 176
ISBN-13: 9781923007451
ISBN-10: 1923007459
Sprache: Englisch
Ausstattung / Beilage: Paperback
Einband: Kartoniert / Broschiert
Autor: Scammell, Jaquie
Hersteller: ServiceQ
Maße: 210 x 148 x 10 mm
Von/Mit: Jaquie Scammell
Erscheinungsdatum: 09.02.2024
Gewicht: 0,236 kg
preigu-id: 128572258
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