Brent Allen recently retired after 38 years of service from Lifetime Products, a leading manufacturer in outdoor basketball equipment, folding tables and chairs, outdoor storage, playground equipment, kayaks, and coolers. Brent was hired in 1981 as the general manager of American Playworld, a sister company to Lifetime. At that time there were eleven employees. By the end of 2018, Lifetime had 3,000 employees. Brent was a special education teacher before working at Lifetime and American Playworld. He received a degree in psychology and education at Weber State University. Brent has been happily married for 45 years and enjoys all forms of outdoor activity such as hiking, kayaking, and riding ATVs. Brent worked closely with Shaun Barker to create the highly successful Shingo SYSTEM DESIGN workshop.

April Bosworth is a writer specializing in educational and informational topics. She has written about business, art history, yoga, nursing, software applications, and banking regulations. She currently teaches writing to adults learning English at the English Language Center of Cache Valley.

Chapter 1: Organizational Excellence and the Shingo Institute Chapter 2: Systems Overview Chapter 3: Three Essential Systems Chapter 4: Five Required Tools Chapter 5: What Do We Mean by System Design? Chapter 6: Work Systems Chapter 7: Improvement Systems Chapter 8: Management Systems Chapter 9: Case Studies Chapter 10: Results Chapter 11: System Thinking