TERRY L. MATHIS is the founder and CEO of ProAct Safety, an international safety excellence consulting firm that has pioneered innovative approaches to culture improvement, behavioral strategies, and management of safety since 1993. He is a regular keynote speaker and columnist for safety publications, as well as a strategic advisor to the leaders of many top performing organizations.

SHAWN M. GALLOWAY is President of ProAct Safety. As an international consultant, professional keynote speaker, and strategist, he has helped hundreds of organizations achieve and sustain excellence in safety, culture, and operational performance. He is also the host of the highly acclaimed weekly podcast series, Safety Culture Excellence®, a columnist for several magazines, and advisor to many of the best in safety performance.

INTRODUCTION vii

OTHER WORKS ON SAFETY CULTURE xvii

UNDERSTANDING AND IMPROVING SAFETY CULTURE xix

MAKING THE DECISION TO PURSUE SAFETY CULTURE EXCELLENCESM* xxix

MILESTONE 1 STRATEGY 1

STEP 1.1 Purpose 5

STEP 1.2 Core Values 6

STEP 1.3 Vision 8

STEP 1.4 Long- and Short-Term Goals 10

STEP 1.5 Objectives 12

STEP 1.6 Marketing 12

STEP 1.7 Initiatives 15

STEP 1.8 Safety Excellence Accountability System 16

STEP 1.9 Identify and Enable Change Agents 20

STEP 1.10 Measure/Adjust 24

STEP 1.11 Continuous Improvement 27

MILESTONE 2 ASSESSMENT 29

STEP 2.1 Evaluation of Existing Safety Initiatives 30

STEP 2.2 Perceptions 31

STEP 2.3 Interviews 37

STEP 2.4 Safety Data Analysis 39

MILESTONE 3 CLARITY 41

STEP 3.1 SET Structure 42

STEP 3.2 SET Strategy Briefing 47

STEP 3.3 SET Clarity Workshop 48

STEP 3.4 STEPS Employee Briefing(s) 57

MILESTONE 4 CLIMATE 63

STEP 4.1 Commitment 65

STEP 4.2 Caring 67

STEP 4.3 Cooperation 68

STEP 4.4 Coaching 70

MILESTONE 5 CHEMISTRY 75

STEP 5.1 Passion 76

STEP 5.2 Focus 78

STEP 5.3 Expectations 80

STEP 5.4 Proactive Accountability 86

STEP 5.5 Reinforcement 87

STEP 5.6 Vulnerability 89

STEP 5.7 Communication 91

STEP 5.8 Measurement 97

STEP 5.9 Trust (The Bonding Agent) 104

MILESTONE 6 CONTROL 107

STEP 6.1 Targeting Safety Improvement 108

STEP 6.2 Taking a Safety-Improvement STEP 111

STEP 6.3 Converting BBS to STEPS 112

STEP 6.4 Motivation 114

MILESTONE 7 CONTINUOUS IMPROVEMENT 117

STEP 7.1 Ongoing Safety-Improvement STEPS 118

STEP 7.2 The FILM for a Cultural Snapshot 119

STEP 7.3 Multilevel Support 122

STEP 7.4 Succession Plan for SET 123

STEP 7.5 Onboarding: New-Employee Orientation to STEPS 124

STEP 7.6 Professional Development 125

STEP 7.7 Reassessment 126

CONCLUSION 127

BIBLIOGRAPHY 129

APPENDIX A EXPLANATION OF TERMS 131

APPENDIX B PARETO ANALYSIS WORKSHEET AND INSTRUCTIONS 133

APPENDIX C SELECTING EFFECTIVE MEMBERS FOR SAFETY EXCELLENCE TEAMS 135

APPENDIX D LIST OF VARIABLES RECOMMENDED FOR ACCIDENT INVESTIGATION REPORTS 137

APPENDIX E ACTION PLAN FORM 139

APPENDIX F STEPS AUDIT CHECKLIST 141

INDEX 143