Service Quality of Freight Forwarders

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Sprache: Englisch

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Beschreibung

This book particularly explores the service quality of freight forwarders in Chennai. It tries to capture the 360-degree perspective of the shipper on the services rendered by the freight forwarder taking into consideration the factors such as service quality, service failure and service recovery. The SERVQUAL model has been used to measure service quality. Also, service quality gaps have been identified to enable the freight forwarders to understand their drawbacks which would make them more aware of the service deficiencies. The book emphasizes the importance of service recovery in freight forwarding firms in regaining the loyalty of the shipper.

Über den Autor

S.Subhashini, MBA, [...] actualmente em busca de doutoramento em investigação com 10 anos de experiência centrada na logística e expedição desde 2008. Tem também uma grande preocupação com a protecção do ambiente, saúde pública e contribui para a sociedade através da realização de investigação.

Details

Erscheinungsjahr:	2021
Fachbereich:	Betriebswirtschaft
Genre:	Importe , Wirtschaft
Rubrik:	Recht & Wirtschaft
Medium:	Taschenbuch
ISBN-13:	9786204210261
ISBN-10:	6204210262
Sprache:	Englisch
Ausstattung / Beilage:	Paperback
Einband:	Kartoniert / Broschiert
Autor:	Srinivasan, Subhashini Subrahmanyan, Preetha
Hersteller:	LAP LAMBERT Academic Publishing
Verantwortliche Person für die EU:	LAP Lambert Academic Publishing, Brivibas Gatve 197, ?-1039 Riga, customerservice@vdm-vsg.de
Maße:	220 x 150 x 15 mm
Von/Mit:	Subhashini Srinivasan (u. a.)
Erscheinungsdatum:	13.10.2021
Gewicht:	0,387 kg