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Secret Service
Hidden Systems That Deliver Unforgettable Customer Service
Taschenbuch von John Dijulius
Sprache: Englisch

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Beschreibung
Exceptional customer service doesn't just happen---there are intentional, repetitive practices that companies known for their amazing customer service carry out. Secret Service reveals the hidden systems behind these few exceptional companies and the actions they take that any business can utilize so as to consistently surpass customer expectations.
Exceptional customer service doesn't just happen---there are intentional, repetitive practices that companies known for their amazing customer service carry out. Secret Service reveals the hidden systems behind these few exceptional companies and the actions they take that any business can utilize so as to consistently surpass customer expectations.
Über den Autor

John R. DiJulius III (Cleveland, OH) is the founder of John Robert's Hair Salons, which won the Ernst & Young Entrepreneur of the Year Award in 1999. He is President of Minding Your Business, a business consulting firm specializing in customer service and marketing. For more information about he author visit his website [...]

Inhaltsverzeichnis
"Chapter 1: The John Robert's Story

Chapter 2: Secret Service Systems

Chapter 3: Secret Service at Work

Chapter 4: Your Front Line Is Your Bottom Line

Chapter 5: What Are We Really Selling?

Chapter 6: Drill for Oil in Your Own Backyard

Chapter 7: Create Passionate Team Members

Chapter 8: An Opportunity To Be a Hero

Chapter 9: Enhancing the Quality of Lives Around Us

Chapter 10: E-nough"

Details
Empfohlen (von): 17
Erscheinungsjahr: 2003
Fachbereich: Werbung & Marketing
Genre: Wirtschaft
Rubrik: Recht & Wirtschaft
Medium: Taschenbuch
Seiten: 194
Inhalt: Kartoniert / Broschiert
ISBN-13: 9780814471715
ISBN-10: 0814471714
Sprache: Englisch
Ausstattung / Beilage: Paperback
Einband: Kartoniert / Broschiert
Autor: Dijulius, John
Hersteller: AMACOM
Maße: 229 x 152 x 12 mm
Von/Mit: John Dijulius
Erscheinungsdatum: 28.01.2003
Gewicht: 0,324 kg
preigu-id: 103469290
Über den Autor

John R. DiJulius III (Cleveland, OH) is the founder of John Robert's Hair Salons, which won the Ernst & Young Entrepreneur of the Year Award in 1999. He is President of Minding Your Business, a business consulting firm specializing in customer service and marketing. For more information about he author visit his website [...]

Inhaltsverzeichnis
"Chapter 1: The John Robert's Story

Chapter 2: Secret Service Systems

Chapter 3: Secret Service at Work

Chapter 4: Your Front Line Is Your Bottom Line

Chapter 5: What Are We Really Selling?

Chapter 6: Drill for Oil in Your Own Backyard

Chapter 7: Create Passionate Team Members

Chapter 8: An Opportunity To Be a Hero

Chapter 9: Enhancing the Quality of Lives Around Us

Chapter 10: E-nough"

Details
Empfohlen (von): 17
Erscheinungsjahr: 2003
Fachbereich: Werbung & Marketing
Genre: Wirtschaft
Rubrik: Recht & Wirtschaft
Medium: Taschenbuch
Seiten: 194
Inhalt: Kartoniert / Broschiert
ISBN-13: 9780814471715
ISBN-10: 0814471714
Sprache: Englisch
Ausstattung / Beilage: Paperback
Einband: Kartoniert / Broschiert
Autor: Dijulius, John
Hersteller: AMACOM
Maße: 229 x 152 x 12 mm
Von/Mit: John Dijulius
Erscheinungsdatum: 28.01.2003
Gewicht: 0,324 kg
preigu-id: 103469290
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