Jim Macnamara: Organizational Listening

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Cover: 9781433130526 | Organizational Listening | Jim Macnamara | Taschenbuch | Paperback

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Sprache: Englisch

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Beschreibung

Organizations, which are central in contemporary industrialized and post-industrial societies, including government departments and agencies, corporations, and non-government organizations, claim to want and practice two-way communication, dialogue, and engagement with citizens, customers, employees, and other stakeholders and publics. But do they in reality? Voice ¿ speaking up ¿ is recognized as fundamental for democracy, representation, and social equity. But what if governments, corporations, institutions, and NGOs are not listening? This book reports the findings of a two-year, three-continent study that show that public and private sector organizations devote substantial and sometimes massive resources to construct an ¿architecture of speaking¿ through advertising, PR, and other public communication practices, but listen poorly, sporadically, and sometimes not at all. Beyond identifying a ¿crisis of listening¿ in modern societies, this landmark study proposes and describes how organizations need to create an architecture of listening to regain trust and re-engage people whose voices are unheard or ignored. It presents a compelling case to show that urgent attention to organizational listening is essential for maintaining healthy democracy, organization legitimacy, business sustainability, and social equity. This research is essential reading for all scholars, students, and practitioners involved in politics; government, corporate, marketing, and organizational communication; public relations; and all those interested in democratic participation, media, and society.

Über den Autor

Jim Macnamara (PhD, University of Western Sydney) is Professor of Public Communication at the University of Technology Sydney, a position he took up after a 30-year professional career spanning journalism, corporate and marketing communication, and media research. He is the author of fourteen books including The 21st Century Media (R)evolution: Emergent Communication Practices (2nd ed., Peter Lang, 2014) and Journalism and PR: Unpacking `Spin¿, Stereotypes, and Media Myths (Peter Lang, 2014).

Inhaltsverzeichnis

Contents: ¿ The Fundamental Role of Communication and Voice ¿ How Organizations Say They Communicate ¿ The Crisis of Listening in Organizations and Society ¿ Creating an `Architecture of Listening¿ and Doing the Work of Listening ¿ The Benefits of organizational listening for democratic politics, government, business, and society.

Erscheinungsjahr:	2015
Fachbereich:	Allgemeines
Genre:	Medienwissenschaften
Rubrik:	Wissenschaften
Medium:	Taschenbuch
Seiten:	386
Inhalt:	386 S.
ISBN-13:	9781433130526
ISBN-10:	1433130521
Sprache:	Englisch
Herstellernummer:	313052
Ausstattung / Beilage:	Paperback
Einband:	Kartoniert / Broschiert
Autor:	Macnamara, Jim
Hersteller:	Peter Lang Peter Lang Publishing Inc.
Maße:	225 x 150 x 21 mm
Von/Mit:	Jim Macnamara
Erscheinungsdatum:	29.11.2015
Gewicht:	0,541 kg

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