Modern Hotel Operations Management

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Sprache: Englisch

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Beschreibung

A comprehensive and wide-ranging introduction to operational hotel management, this textbook brings together business administration, management and entrepreneurship into a complete overview of the discipline. Essential reading for students of hospitality management, the book also benefits from online support materials including student tests, a glossary and PowerPoint slides.

Über den Autor

Michael Chibili, Shane de Bruyn, Latifa Benhadda, Conrad Lashley, Saskia Penninga, and Bill Rowson are all teachers with years of experience at the Stenden Hogeschool Leeuwarden, Netherlands

Inhaltsverzeichnis

1. The Hospitality Industry - Past, Present and Future 2. Rating Systems and the Structure of the Hospitality Industry 3. Hotel Management - Viewed from Above 4. The Rooms Department 5. The Food and Beverage Department 6. Hospitality Human Resource Management 7. Marketing for the Hospitality Industry 8. Financial Control and the Accounting Department 9. Facility Engineering and Maintenance 10. Managing Safety and Security Issues 11. Managing Hospitality Services 12. Conceiving Hospitality Processes 13. Designing Hospitality Processes 14. Delivering Hospitality Services 15. Managing Change in the Hospitality Industry 16. Managing Quality in the Hospitality Industry

Details

Erscheinungsjahr:	2017
Fachbereich:	Management
Genre:	Importe , Wirtschaft
Rubrik:	Recht & Wirtschaft
Medium:	Taschenbuch
Reihe:	Routledge-Noordhoff International Editions
Inhalt:	Einband - flex.(Paperback)
ISBN-13:	9789001878900
ISBN-10:	9001878903
Sprache:	Englisch
Einband:	Kartoniert / Broschiert
Autor:	Chibili, Michael
Hersteller:	Wolters-Noordhoff B.V. Routledge-Noordhoff International Editions
Verantwortliche Person für die EU:	Libri GmbH, Europaallee 1, D-36244 Bad Hersfeld, gpsr@libri.de
Maße:	246 x 177 x 38 mm
Von/Mit:	Michael Chibili
Erscheinungsdatum:	25.01.2017
Gewicht:	1,292 kg