Jerry Hauser is co-founder and CEO of The Management Center, a nonprofit consulting firm. He previously served as COO of Teach For America where he helped grow the organization from $8 million to [...] million in annual revenue and from 3,000 to 17,000 applicants annually. Jerry was an associate at McKinsey & Company and holds a J.D. from Yale Law School and a B.A. from Duke University. Jerry writes and speaks extensively on nonprofit management and leadership.

Alison Green writes a weekly column on career and management for the Money section of U.S. News & World Report's website. She is also the founder of the popular Ask a Manager website and blog. Alison was the communications and publications director for two grassroots advocacy organizations and spent six years as a staff writer and campaign coordinator for People for the Ethical Treatment of Animals (PETA). Her writings have been published in The Washington Post, The New York Times, and more than 250 other newspapers.

The Management Center Founded in 2006, The Management Center works with nonprofit senior managers and staff, delivering intensive one-on-one coaching and training in the fundamentals of effective management. The Management Center has worked with more than 50 organizations, including the NAACP, Center for Community Change, Democracia USA, Media Matters for America, and the New Organizing Institute.

List of Tools v

CHAPTER 1: THE JOB OF A MANAGER 1

PART 1: MANAGING THE WORK

CHAPTER 2: MANAGING SPECIFIC TASKS: BASIC DELEGATION 9

CHAPTER 3: MANAGING BROAD RESPONSIBILITIES: ROLES AND GOALS 33

CHAPTER 4: MANAGING THE "IN-BETWEEN": BUILDING A CULTURE OF EXCELLENCE 59

CHAPTER 5: MANAGING THE DAY-TO-DAY WORK OF YOUR TEAM: STRUCTURES TO BRING IT ALL TOGETHER 67

PART 2: MANAGING THE PEOPLE

CHAPTER 6: HIRING SUPERSTARS 81

CHAPTER 7: DEVELOPING PEOPLE 121

CHAPTER 8: RETAINING YOUR BEST 147

CHAPTER 9: ADDRESSING PERFORMANCE PROBLEMS AND LETTING PEOPLE GO 155

PART 3: MANAGING YOURSELF

CHAPTER 10: EXERCISING AUTHORITY WITHOUT BEING A WIMP OR A TYRANT 187

CHAPTER 11: MANAGING YOUR TIME AND STAYING ORGANIZED 195

CHAPTER 12: MANAGING UP 215

Conclusion: Personal Qualities of a Great Manager 225

Appendix: Getting Started 227

Acknowledgments 229

About the Authors 231

A Note to Readers 232

About The Management Center 233

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LIST OF TOOLS

Tool 2.1: Delegation Worksheet 27

Tool 2.2: Sample Project Plan 28

Tool 3.1: Sample Goal Development Process 54

Tool 3.2: Sample Success Sheet: Setting Goals 56

Tool 3.3: Sample Organizational Goals 57

Tool 4.1: Sample Statement of Core Values 66

Tool 5.1: Sample Check-In Meeting Agenda 76

Tool 5.2: Sample Check-In Success Sheet 77

Tool 6.1: Sample Job Posting 99

Tool 6.2: Sample Talent List 101

Tool 6.3: Sample Worksheet for Building the Applicant Pool 102

Tool 6.4: Sample Rejection E-Mails 104

Tool 6.5: Sample Job Simulation Exercises 105

Tool 6.6: Sample Interview Preparation E-Mail 107

Tool 6.7: Sample Interview Questions 108

Tool 6.8: Sample Interview Outline 110

Tool 6.9: Sample Reference Check Questions 114

Tool 6.10: Sample Orientation Outline 116

Tool 7.1: Feedback Worksheet 134

Tool 7.2: Sample 2 × 2 Feedback Form 135

Tool 7.3: Sample Completed Evaluation Form for a Corrective Assessment 136

Tool 7.4: Sample Completed Evaluation Form for a Strong Assessment 141

Tool 8.1: Sample Retention Chart 153

Tool 9.1: Sample Progressive Discipline Policy 175

Tool 9.2: Sample Script for Informal Performance Warning 176

Tool 9.3: Sample Formal Performance Warning in Writing 178

Tool 9.4: Sample Firing Script 180

Tool 9.5: Sample Coaching-Out Script 181

Tool 11.1: Sample Daily List 212

Tool 11.2: Sample Weekly-Plus List 213

Tool 12.1: Sample Division of Labor Plan 223 ?