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interest in design and business management.
There are a lot of books on how to get started,
but this is the first book that describes what a
'good' service is, what makes a good service and
why.This book lays out the essential principles
for building services that work well for users.
Demystifying what we mean by a 'good' and 'bad'
service and describing the common elements
within all services that mean that it either works
for users or doesn't.
A practical book for non-practitioners interested
in better service delivery, a book to guide their
decision making without the need to first learn
how to design a service themselves.
interest in design and business management.
There are a lot of books on how to get started,
but this is the first book that describes what a
'good' service is, what makes a good service and
why.This book lays out the essential principles
for building services that work well for users.
Demystifying what we mean by a 'good' and 'bad'
service and describing the common elements
within all services that mean that it either works
for users or doesn't.
A practical book for non-practitioners interested
in better service delivery, a book to guide their
decision making without the need to first learn
how to design a service themselves.
Government and was voted one of the UK's top
50 Creative Leaders by Creative Review in 2016,
and one of the world's 100 most influential
people in Digital Government by Apolitical in
2018.
| Erscheinungsjahr: | 2020 |
|---|---|
| Fachbereich: | Werbung & Marketing |
| Genre: | Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Taschenbuch |
| Inhalt: | 224 S. |
| ISBN-13: | 9789063695439 |
| ISBN-10: | 9063695438 |
| Sprache: | Englisch |
| Einband: | Kartoniert / Broschiert |
| Autor: | Downe, Lou |
| Hersteller: |
BIS Publishers
BIS Publishers bv |
| Maße: | 195 x 130 x 20 mm |
| Von/Mit: | Lou Downe |
| Erscheinungsdatum: | 10.02.2020 |
| Gewicht: | 0,335 kg |
Government and was voted one of the UK's top
50 Creative Leaders by Creative Review in 2016,
and one of the world's 100 most influential
people in Digital Government by Apolitical in
2018.
| Erscheinungsjahr: | 2020 |
|---|---|
| Fachbereich: | Werbung & Marketing |
| Genre: | Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Taschenbuch |
| Inhalt: | 224 S. |
| ISBN-13: | 9789063695439 |
| ISBN-10: | 9063695438 |
| Sprache: | Englisch |
| Einband: | Kartoniert / Broschiert |
| Autor: | Downe, Lou |
| Hersteller: |
BIS Publishers
BIS Publishers bv |
| Maße: | 195 x 130 x 20 mm |
| Von/Mit: | Lou Downe |
| Erscheinungsdatum: | 10.02.2020 |
| Gewicht: | 0,335 kg |
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