Lou Downe: Good Services | Taschenbuch

Cover: 9789063695439 | Good Services | How to Design Services That Work | Lou Downe | Buch

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Sprache: Englisch

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Beschreibung

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't.

A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

Über den Autor

Lou Downe is Director of Design for the UK Government and was voted one of the UK's top 50 Creative Leaders by Creative Review in 2016, and one of the world's 100 most influential people in Digital Government by Apolitical in 2018.

Details

Erscheinungsjahr:	2020
Fachbereich:	Werbung & Marketing
Genre:	Importe , Wirtschaft
Rubrik:	Recht & Wirtschaft
Medium:	Taschenbuch
Inhalt:	224 S.
ISBN-13:	9789063695439
ISBN-10:	9063695438
Sprache:	Englisch
Einband:	Klappenbroschur
Autor:	Downe, Lou
Hersteller:	BIS Publishers BIS Publishers bv Laurence King Verlag GmbH
Verantwortliche Person für die EU:	BIS Publishers, Timorplein 46, ?-1094 CC Amsterdam, bis@bispublishers.com
Maße:	195 x 130 x 20 mm
Von/Mit:	Lou Downe
Erscheinungsdatum:	10.02.2020
Gewicht:	0,335 kg