Elizabeth W. Woodcock, MBA, FACMPE, CPC, has visited countless medical practices in search of improving practice operations. Having observed front offices that work - and those that don't - she presents a training guide for performance improvement to enhance these essential team members. Believing that front office medical personnel are key players in a medical practice's success in marketing, patient loyalty, and earnings, she presents practical advice sure to guide front office personnel to become skilled and motivated team players. Educated at Duke University (BA) and the Wharton School of Business (MBA), Elizabeth has traveled the country as an industry researcher, operations consultant, and expert presenter. Currently principal of Woodcock & Associates, Elizabeth has focused on medical practice operations throughout her career. She has served as the director of knowledge management for Physicians Practice Inc., a consultant with Medical Group Management Association's Health Care Consulting Group, group practice services administrator at the University of Virginia Health Services Foundation and a senior associate at the Health Care Advisory Board. Elizabeth is a Fellow in the American College of Medical Practice Executives (ACMPE). In addition to co-authoring the Operating Policies and Procedures Manual for Medical Groups (5 editions), The Physician Billing Process: Navigating Potholes on the Road to Getting Paid (3 editions) and Patient Access: Tools and Strategies for the Medical Practice (2 editions), Elizabeth is the author of Mastering Patient Flow (4 editions). A frequent contributor to national healthcare publications, she currently resides in Atlanta, Georgia, with her husband and three children. To contact or learn more about Elizabeth, visit [...]