Raymond D. Frost is Professor of Analytics Information Systems at Ohio University, USA. He has published scholarly papers in the fields of information systems and marketing.

Alexa K. Fox is Assistant Professor of Marketing at the University of Akron, USA. Her research interests include digital marketing, user-generated content, consumer behavior, online privacy, physiological measurement of cognition and emotion, and linguistic analysis. Alexa's work has appeared in various journals, books, and national conferences.

Terry M. Daugherty is the Dean of the Scott College of Business and Professor of Marketing at Indiana State University, USA. His research examines areas of consumer psychology and persuasion, and he is the former Editor-in-Chief of the Journal of Interactive Advertising. Terry has authored numerous scholarly publications within the domains of digital marketing and advertising while presenting his work at leading academic conferences worldwide.

Part I Digital Marketing in Context

1 Past, Present, and Future

2 Strategic Digital Marketing and Performance Metrics

3 The Digital Marketing Plan

Part II Digital Marketing Environment

4 Global Digital Marketing 3.0

5 Ethical and Legal Issues

Part III Digital Marketing Strategy

6 Digital Marketing Research

7 Consumer Behavior Online

8 Segmentation, Targeting, Differentiation, and Positioning Strategies

Part IV Digital Marketing Management

9 Product: The Online Offer

10 Price: The Online Value

11 The Internet for Distribution

12 Digital Marketing Communication: Owned Media

13 Digital Marketing Communication: Paid Media

14 Digital Marketing Communication: Earned Media

15 Customer Relationship Management

Appendix A Internet Penetration Worldwide as of September 30, 2021.

Appendix B Bibliography

Index