Designing Performance Measurement Systems

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Sprache: Englisch

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Beschreibung

Given our rapidly changing world, companies are virtually forced to engage in continuous performance monitoring. Though Key Performance Indicators (KPIs) may at times seem to be the real driving force behind social systems, economies and organizations, they can also have far-reaching normative effects, which can modify organizational behavior and influence key decisions ¿ even to the point that organizations themselves tend to become what they measure!
Selecting the right performance indicators is hardly a simple undertaking. This book describes in detail the main characteristics of performance measurement systems and summarizes practical methods for defining KPIs, combining theoretical and practical aspects. These descriptions are supported by a wealth of practical examples. The book is intended for all academics, professionals and consultants involved in the analysis and management of KPIs.

Über den Autor

Fiorenzo Franceschini is Full Professor of Quality Engineering at Politecnico di Torino (Italy), Department of Management and Production Engineering (DIGEP). He co-authored seven books and many publications on international journals and conference proceedings. His research interests are in the field of Quality Engineering, Manufacturing Servitization and Performance Measurement Systems. He is member of ASQ, the global leader in quality improvement and standards.

Maurizio Galetto Ph.D. is Full Professor of Quality Engineering at Politecnico di Torino (Italy), Department of Management and Production Engineering (DIGEP). He co-authored four books and many publications on international journals and conference proceedings. His research interests are in the field of Quality Engineering, Process Modeling and Surface Metrology. He is a member of CIRP, the international academy of production engineering.

Domenico Maisano Ph.D. is Associate Professor of Quality Engineering at Politecnico di Torino (Italy), Department of Management and Production Engineering (DIGEP). He co-authored three books and many publications on international journals and conference proceedings. His main scientific interests are in the field of Quality Engineering, Performance Metrics and Industrial Metrology.

Zusammenfassung

Provides a versatile guide to stimulate the design, analysis and benchmarking of performance measurement systems

Features a practical introduction to KPI development and refinement

Presents a large number of practical examples to help the reader learn quickly

Inhaltsverzeichnis

Quality Management and Process Indicators.- Use and Abuse of Indicators.- From Measurement Theory to Indicator Theory.- Properties of Indicators.- Designing a Performance Measurement System.

Details

Erscheinungsjahr:	2018
Fachbereich:	Management
Genre:	Wirtschaft
Rubrik:	Recht & Wirtschaft
Medium:	Buch
Reihe:	Management for Professionals
Inhalt:	xi 211 S. 82 s/w Illustr. 211 p. 82 illus.
ISBN-13:	9783030011918
ISBN-10:	3030011917
Sprache:	Englisch
Herstellernummer:	978-3-030-01191-8
Ausstattung / Beilage:	HC runder Rücken kaschiert
Einband:	Gebunden
Autor:	Franceschini, Fiorenzo Maisano, Domenico Galetto, Maurizio
Auflage:	1st ed. 2019
Hersteller:	Springer International Publishing Springer International Publishing AG Management for Professionals
Maße:	241 x 160 x 18 mm
Von/Mit:	Fiorenzo Franceschini (u. a.)
Erscheinungsdatum:	05.12.2018
Gewicht:	0,506 kg

Artikel-ID: 114269823