CONTENTS
Acknowledgments
Preface
Part 1: The Foundation for Successful Collaboration
Chapter 1: Knowing What You Want to Create
Business Is a Conversation Focused on Creating Results
Engage Your Team, Your Peers, and Your Manager to Take Action
Knowing What You Want to Create Application Exercise
Chapter 2: People Reading: Communication Styles
Preferred Communication Styles
Dominance Style Communication Patterns
Influence Style Communication Patterns
Steady Style Communication Patterns
Compliant to Standards Style Communication Patterns
What Is the Right Style?
Tamara's Story
What to Do with DISC Styles
How People Learn Based on Communication Styles
Predictable Patterns that Sabotage Effective Collaboration
How You Can Benefit from Feedback: Common Examples
Sophia's 360 Feedback
Bob's 360 Feedback
People Reading Preferred Communication Styles Application Exercise
Chapter 3: People Reading: Motivators
Theoretical
Utilitarian
Social
Aesthetic
Traditional
Individualistic
People Reading Motivators Application Exercise
Chapter 4: People Reading: Emotional Intelligence
Self-Awareness
Self-Regulation
Motivation
Empathy
Social Skills
People Reading Emotional Intelligence Application Exercise
Chapter 5: Tying People Reading Together
Anya's Story
Jacqueline and Ben's Story
In Action: Teresa Bryce Bazemore
Worksheet to Practice People Reading in Meetings
Tying People Reading Together Application Exercises
Part II: The Building Blocks for Successful Collaborations that Get Results
Chapter 6: Deep Listening
What We Hear and What We Don't Hear: Learning to Listen
When Deep Listening Is the Solution
Deeply Listening to Yourself
Are You Committed to Being a Great Listener?
Deeply Listening to Another Person
Deeply Listening with a Team
Stuart's Story
What to Do With the Team Member, Peer, or Boss Who Never Listens!
In Action: Adam Berman
Deep Listening Application Exercise
Chapter 7: Relationship and Group Dynamics That Impact Collaboration
Partnership and Enmeshment
Decision-Making Power and Control
Teresa's Group Decision-Making Story
Over Functioning and Under Functioning
Changing Patterns
Levels of Maturity
Emergent Leader Roles
Stages of Team Development
Kristy Tan Neckowicz's Story: Schedule Chicken
Group Dynamics Application Exercise
Chapter 8: Storytelling
Spot the Plot
Jenny's Story
Collin's Story
Paul's Story
Storytelling Application Exercise
Chapter 9: When Conflict Stops Progress: Creating More Effective Conversations That Lead to Resolution
What Causes Conflict?
How Each Communication Style Addresses Conflict
Continuing Tamara's Story
Fear Underlies Why Individuals and Teams Do Not Resolve Conflict
Continuing Jacqueline's Story
Conflict Management Is a Business Issue
Maximizing Learning Across Networks
Conversation for Breakdown: Acknowledging It's Not Going the Way We Want
Conversations for Conflict Resolution
Common Mistakes in Resolving Conflict
Conversations to Withdraw and Disengage: When it is Just Not Working
In Action: Jane Dolente
Conflict Resolution Application Exercise
Chapter 10: Relationship Building
Building Your Collaboration and Networking Map
Jose's Story
Steps to Create Your Map
In Action: Karen Schannen
Who Do You Want to Know?
Create Your Master Mind Team
Building Relationships Application Exercise
Chapter 11: Having the Necessary Conversations and Getting the Collaboration You Want to Make Positive Changes: Tying It All Together
Appendix:
The 12 Conversations and How to Use Them to Collaborate
Conversation for Connection
Conversation for Creating New Possibilities
Conversation for Structure
Conversation for Commitment
Conversation for Action
Conversation for Accountability
Conversation for Conflict Resolution
Conversation for Breakdown
Conversation for Withdrawal and Disengagement
Conversation for Change
Conversation for Appreciation
Conversation for Moving On