MASUMI TANI is a coach, facilitator, and Representative Director at ONDO Co. She graduated from Kagawa University and is a part-time lecturer at Waseda Business School and Okayama University.

Preface 6

Prologue Facilitation is...?

Story 1 At the End of the Tunnel 10

1. The Skills of a Facileader Who Runs Their Team Well 20

2. Drawing Out and Consolidating 22

Pointer Lesson 1: Fostering a Sense of Satisfaction. How to Set a Theme 24

Pointer Lesson 2: To Draw Out or to Convey? 33

Column: The Four Stages of Leveling Up 38

Part 1 The Fundamentals of Facilitation

Story 2 Drawing Out and Consolidating 46

3. Even If You Hate Meetings, Start with This 72

4. Take Notes on the Board During Meetings 76

5. Tips for Questions to Draw Out Everyone's Thoughts 81

6. Who Do You Need in a Team? Separating the Ideal from Reality 85

Part 2 Putting Facilitation to Practice

Story 3 Individual Support and Designing a Space 90

7. Everyday Facilitation-Not Just for Meetings 116

Pointer Lesson 3: The PDCA Facilitation Cycle 119

8. Organizing People and Setting a Mood with Desk Layouts 123

9. Understanding Differences with Social Style Theory 126

Column: Handling Complaints with GROW! 139

Part 3 Applying Facilitation

Story 4 The Key to Being a Facileader 142

10. The Essentials for Project Leaders 168

11. Broaden Your Horizons Through Gatherings 170

12. Knowing Is Only Half the Battle! Thinking in Frameworks 173

Column: The Three Things "Advisors" Do 177

Epilogue The Facilitation Mindset

Story 5 What Comes After 180

13. A Team Is a Group of Individuals. Don't Forget to Give Individualized Support 190

Summary Lesson: Be Aware of Your Own Challenges

Your Questioning Ability and the Fundamentals of Inspiring 194

Designing a Meeting 204

Learn to Handle Differences 209