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Cover: 9781646634477 | You Can't Make This Ship Up | Paul Rutter | Buch | Englisch | 2021
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You Can't Make This Ship Up
Business Strategies, Life Lessons, and True Stories from Forty Years at Sea
Buch von Paul Rutter
Sprache: Englisch

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Beschreibung
How would you manage and grow your business if you had to live with your team and clients? Paul Rutter is a customer-experience expert and has survived three decades of life at sea as a cruise director for the largest ships in the world. In You Can't Make This Ship Up, he recounts the hilarity of life on the high seas and the lessons he learned along the way. These lessons and life-defining moments are the perfect guide for sea and land-based businesses to thrive in a culture based around exceptional customer service.
How would you manage and grow your business if you had to live with your team and clients? Paul Rutter is a customer-experience expert and has survived three decades of life at sea as a cruise director for the largest ships in the world. In You Can't Make This Ship Up, he recounts the hilarity of life on the high seas and the lessons he learned along the way. These lessons and life-defining moments are the perfect guide for sea and land-based businesses to thrive in a culture based around exceptional customer service.
Über den Autor
Paul has managed and guided some of the largest and most luxurious cruise ships in the world, taking him to speak on stages all over the globe where living with his customers, clients, and co-workers was a way of life. His time on the high seas has taught him that approaching customer service with the intent to exceed his customer's expectations, rather than just meet them, higher levels of customer satisfaction, retention, loyalty, and repeat business can be experienced.
Details
Erscheinungsjahr: 2021
Fachbereich: Allgemeines
Genre: Wirtschaft
Rubrik: Recht & Wirtschaft
Medium: Buch
ISBN-13: 9781646634477
ISBN-10: 1646634470
Sprache: Englisch
Ausstattung / Beilage: HC gerader Rücken kaschiert
Einband: Gebunden
Autor: Rutter, Paul
Hersteller: Koehler Books
Maße: 235 x 157 x 14 mm
Von/Mit: Paul Rutter
Erscheinungsdatum: 31.10.2021
Gewicht: 0,417 kg
Artikel-ID: 120737057
Über den Autor
Paul has managed and guided some of the largest and most luxurious cruise ships in the world, taking him to speak on stages all over the globe where living with his customers, clients, and co-workers was a way of life. His time on the high seas has taught him that approaching customer service with the intent to exceed his customer's expectations, rather than just meet them, higher levels of customer satisfaction, retention, loyalty, and repeat business can be experienced.
Details
Erscheinungsjahr: 2021
Fachbereich: Allgemeines
Genre: Wirtschaft
Rubrik: Recht & Wirtschaft
Medium: Buch
ISBN-13: 9781646634477
ISBN-10: 1646634470
Sprache: Englisch
Ausstattung / Beilage: HC gerader Rücken kaschiert
Einband: Gebunden
Autor: Rutter, Paul
Hersteller: Koehler Books
Maße: 235 x 157 x 14 mm
Von/Mit: Paul Rutter
Erscheinungsdatum: 31.10.2021
Gewicht: 0,417 kg
Artikel-ID: 120737057
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