Jaclyn S. Piatak is a Professor in the Department of Political Science and Public Administration at the University of North Carolina at Charlotte and teaches courses in the Gerald G. Fox Master of Public Administration Program, including Volunteer Management. Her research focuses on public and nonprofit management, including human resource management and volunteering. She currently serves as co-editor of Nonprofit and Voluntary Sector Quarterly as well as on nine editorial boards, including Journal of Public Administration Research and Theory and Public Administration Review. Her professional experience includes working in the federal government at the Occupational Safety and Health Administration and at the Corporation for National and Community Service, now AmeriCorps. Her MPP is from Johns Hopkins University and her PhD in Public Administration is from American University.

Jessica E. Sowa is a Professor in the Joseph R. Biden, Jr. School of Public Policy & Administration at the University of Delaware. Dr. Sowa received her Ph.D. in Public Administration in 2003 from the Maxwell School of Citizenship and Public Affairs at Syracuse University. Her research focuses on public and nonprofit management with an emphasis on human resource management. She is the co-editor-in-chief of Perspectives on Public Management and Governance.

Introduction Chapter 1. Volunteering: Concepts and Context Chapter 2. Volunteer Management Models Chapter 3. Strategic Volunteer Management Chapter 4. Volunteer Motivations and Benefits Chapter 5. Determinants of Volunteering Chapter 6. Types of Volunteering Chapter 7. Volunteering on A Board Chapter 8. Determining Organizational Needs Chapter 9. Planning and Allocating Resources for Volunteer Management Chapter 10. Recruitment, Screening, and Placement of Volunteers Chapter 11. Orientation and Training Chapter 12. Managing Volunteers & Organizational Relationships Chapter 13. Leading, Communicating, and Engaging Chapter 14. Recognition and Retention Chapter 15. Evaluating and Communicating the Value of Volunteers Conclusion