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· Gaining actionable insight from operational data for service management automation and improved human decision making
· Capturing and enhancing expert knowledge throughout the lifecycle from solution design to ongoing service improvement
· Enabling self-service for service requests and problem resolution, through intuitive natural language interfacesThe authors are top researchers and practitioners with deep experience in the fields of artificial intelligence and IT service management and are discussing both practical advice for IT teams and advanced research results. The topics appeal to CIOs and CTOs as well as researchers who want to understand the state of the art of applying artificial intelligence to a very complex problem space.
Although the book is concise, it comprehensively discuss topics like gaining insight from operational data for automatic problem diagnosis and resolution as well as continuous service optimization, AI for solution design and conversational self-service systems.
· Gaining actionable insight from operational data for service management automation and improved human decision making
· Capturing and enhancing expert knowledge throughout the lifecycle from solution design to ongoing service improvement
· Enabling self-service for service requests and problem resolution, through intuitive natural language interfacesThe authors are top researchers and practitioners with deep experience in the fields of artificial intelligence and IT service management and are discussing both practical advice for IT teams and advanced research results. The topics appeal to CIOs and CTOs as well as researchers who want to understand the state of the art of applying artificial intelligence to a very complex problem space.
Although the book is concise, it comprehensively discuss topics like gaining insight from operational data for automatic problem diagnosis and resolution as well as continuous service optimization, AI for solution design and conversational self-service systems.
| Erscheinungsjahr: | 2018 |
|---|---|
| Genre: | Informatik, Mathematik, Medizin, Naturwissenschaften, Technik |
| Rubrik: | Naturwissenschaften & Technik |
| Medium: | Taschenbuch |
| Reihe: | SpringerBriefs in Computer Science |
| Inhalt: |
ix
100 S. 39 s/w Illustr. 100 p. 39 illus. |
| ISBN-13: | 9783319940472 |
| ISBN-10: | 3319940473 |
| Sprache: | Englisch |
| Herstellernummer: | 978-3-319-94047-2 |
| Einband: | Kartoniert / Broschiert |
| Autor: |
Kloeckner, Kristof
Davis, John Fuller, Nicholas C. Lanfranchi, Giovanni Pappe, Stefan Paradkar, Amit Shwartz, Larisa Surendra, Maheswaran Wiesmann, Dorothea |
| Hersteller: |
Springer
Springer International Publishing Springer International Publishing AG SpringerBriefs in Computer Science |
| Verantwortliche Person für die EU: | Springer Verlag GmbH, Tiergartenstr. 17, D-69121 Heidelberg, juergen.hartmann@springer.com |
| Maße: | 235 x 155 x 7 mm |
| Von/Mit: | Kristof Kloeckner (u. a.) |
| Erscheinungsdatum: | 28.09.2018 |
| Gewicht: | 0,184 kg |
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