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Reinvent your approach to negotiation
In The Smart Negotiator: Unlocking the Power of AI and Human Insight, internationally renowned trainer, speaker, and professor Dr. Keld Jensen takes you on a groundbreaking journey to redefine what it means to be a smart negotiator in a world where human skills meet the transformative capabilities of artificial intelligence. Through engaging commentary, real-world case studies, and AI-driven examples, this book unveils a new perspective on strategic negotiation-where timeless principles like trust and cooperation are amplified by cutting-edge technology.
By harnessing the synergy between human intuition and AI-driven insights which will be explored in the pages of this book, negotiators will learn to expand the room for value creation and achieve unprecedented results for themselves and their counterparts.
This book delivers unique concepts and tools including:
- SMARTnerships: Understand the revolutionary approach to negotiation that emphasizes collaboration and mutual benefit over traditional adversarial tactics.
- Tru$tCurrency: Discover how trust, now measurable with data and AI tools, becomes a negotiator's most valuable asset.
- NegoEconomics(TM): Leverage AI to uncover hidden opportunities for mutual gain, transforming potential conflicts into collaborative successes.
- AI in Negotiation: Apply the concept that both parties are committed to the discovery of mutual gain.
With practical advice, step-by-step guides, and ethical considerations, this book is essential for any business leader or professional negotiator navigating the complexities of today's AI-driven landscape.
Reinvent your approach to negotiation
In The Smart Negotiator: Unlocking the Power of AI and Human Insight, internationally renowned trainer, speaker, and professor Dr. Keld Jensen takes you on a groundbreaking journey to redefine what it means to be a smart negotiator in a world where human skills meet the transformative capabilities of artificial intelligence. Through engaging commentary, real-world case studies, and AI-driven examples, this book unveils a new perspective on strategic negotiation-where timeless principles like trust and cooperation are amplified by cutting-edge technology.
By harnessing the synergy between human intuition and AI-driven insights which will be explored in the pages of this book, negotiators will learn to expand the room for value creation and achieve unprecedented results for themselves and their counterparts.
This book delivers unique concepts and tools including:
- SMARTnerships: Understand the revolutionary approach to negotiation that emphasizes collaboration and mutual benefit over traditional adversarial tactics.
- Tru$tCurrency: Discover how trust, now measurable with data and AI tools, becomes a negotiator's most valuable asset.
- NegoEconomics(TM): Leverage AI to uncover hidden opportunities for mutual gain, transforming potential conflicts into collaborative successes.
- AI in Negotiation: Apply the concept that both parties are committed to the discovery of mutual gain.
With practical advice, step-by-step guides, and ethical considerations, this book is essential for any business leader or professional negotiator navigating the complexities of today's AI-driven landscape.
Introduction: The Evolving World of Negotiation 1
A Forgotten Potential in Negotiation 2
Capitalizing on Potential 2
Is Negotiation a Science or an Art? 2
Introduction to a New Era: Negotiation in a World of Sharks-and AI 3
The New Negotiator at the Table: Artificial Intelligence 4
The Evolution of Negotiation: From Zero-Sum to AI-Enhanced Value Creation 4
Understanding AI's Role in Modern Negotiation 5
The SMARTnership AI Framework 6
Challenges and Ethical Considerations 6
Practical Implementation: Getting Started with AI-Enhanced Negotiation 7
Looking Ahead: The Future of AI in Negotiation 8
Conclusion: A New Era of Value Creation 8
Part I The Foundations of Negotiation:
Strategy, Value, and AI 9
1 The History of Negotiation 11
How AI Is Shaping Negotiation 13
Data-Driven Preparation 13
Enhanced Decision-Making 13
Real-Time Assistance 13
Cross-Cultural Negotiation 14
Efficiency and Scalability 14
Challenges and Ethical Considerations with AI 14
A New Era of Negotiation 15
2 Compelling Reasons to Focus on AI for Negotiations 17
The New Attendee at the Negotiation Table: AI 18
The AI Edge: Enhancing Negotiation Capabilities 19
The Human Advantage: Why People Still Drive Negotiation 20
Better Together: The Human-AI Alliance 20
The Three A's: Your Guide to Mastery in AI-Enhanced Negotiation 21
3 Revolutionizing Commercial Relationships: The SMARTnership Approach 23
The Roadmap for SMARTnership 24
The [...] Trillion Opportunity You're Ignoring 24
What Is NegoEconomics? 25
Enter SMARTnership 27
Distributive Negotiations Generates Poor Economics for All 27
A Bigger Pie Means More for Everyone 28
SMARTnerships, Partnerships, or Zero-Sum Games 29
Do You Actually Have a Negotiation Strategy? 29
SMARTnership in Action 30
The SMARTnership Advantage 31
Lessons for SMART Negotiators 32
Ten Landmark Negotiations: Mastering the Art of Strategic Deal-Making 32
Tesla and Panasonic: Powering the Future 32
Disney and Pixar: Creativity Meets Corporate Strategy 32
IBM and Lenovo: Strategic Global Shift 33
The Camp David Accords: Peace in the Middle East 33
Google's Acquisition of YouTube: Scaling Digital Content 33
Microsoft's Acquisition of LinkedIn: Building a Professional Network 34
The Paris Climate Agreement: Global Cooperation for a Common Goal 34
Amazon's Purchase of Whole Foods: Revolutionizing Retail 35
Sony and Marvel Studios: The Spider-Man Deal 35
PayPal and eBay: Merging for Mutual Growth 35
The Art of Strategic Deal-Making 36
4 Defining the Rules of the Game and Creating a Strategy 37
Discussing Negotiation Before Negotiating 37
Articulating a Negotiation Strategy for the Organization 38
The Negotiation Code of Conduct 39
Crafting Your Own Code of Conduct 40
Conscious and Unconscious Negotiation with Yourself 41
Preconceived Notions 41
Time Is Negotiable 42
Reschedule and Take Control 42
Thinking Through the Transaction Ahead of Time 44
Working with an Agenda 44
Understanding the Other Party's Intentions 44
The Advantage of Preparing an Agenda 45
Collaborating on an Agenda 45
Advantages of Using an Agenda 45
Taking the Initiative 45
Controlling the Other Party 45
Becoming More Prepared 46
When an Agenda May Not Be Suitable 46
Understanding the Other Party's Requirements 46
Integrating AI to Define the "Rules of the Game" and Develop a Negotiation Strategy 47
Leveraging AI to Define the Rules of Engagement 47
AI-Enhanced Negotiation Strategy Development 47
Suggested Prompts for AI Integration 48
5 Prerequisites for a Successful Collaboration Agreement 49
Requirements for Success 49
The Chemistry Must Be Right 49
Both Parties Must Believe in the Collaboration Model 50
You Must Have Rational and Knowledgeable Negotiators 50
You Must Have Communication Proficiency 51
You Need a Spirit of Generosity 51
Creativity Must Be a Priority 51
How AI Can Help Craft and Execute Successful Collaboration Agreements 51
Ensuring Compatibility: The Role of Human Chemistry 52
Encouraging Belief in the Collaboration Model 52
Enhancing Rationality and Knowledge in Negotiations 53
Improving Communication Proficiency 53
Fostering Generosity 54
Encouraging Creativity in Solutions 54
Supporting Managerial Tasks 54
6 Unveiling Value: The Hunt for NegoEconomics in Every Deal 57
Key Principles of NegoEconomics 57
Example: Selling a Gaming Console 58
Example: Car Dealership Negotiation 58
Benefits of Focusing on NegoEconomics 59
The Room for Negotiation 59
Simple Model to Locate NegoEconomics 59
Locating NegoEconomics in a Project 61
Examples of NegoEconomics 62
From Public Authority to Commercial Enterprise 63
Buying a Table in the 1950s: A Detailed Process 63
Understanding the Shift in Furniture Packaging and Industry Transformation 64
Lessons from the Furniture Industry's Evolution 66
Benchmarking and Applying NegoEconomics 66
Financial Variables as NegoEconomic Opportunities 67
Terms of Payment 67
Ownership Models 68
Pricing and Budgeting 68
Currency Management: Money, Goods, or Services 71
Initial Payments and Royalties 72
A Strategic Approach to Balancing Requirements, Costs, and Negotiation 73
Economies of Scale 75
Time in Agreements 76
Purchasing Patterns and Modern Commerce 77
Rights 78
Example: Tesla and Rivian Collaboration 78
Leveraging AI in NegoEconomics 79
Example: AI in Action for Tesla and Rivian 81
AI Prompt Examples for NegoEconomics 81
Part II Mastering the Art of Strategy 85
7 The Power of Generosity in Negotiation 87
Rethinking Negotiation: A "Giver" Mindset 87
Generosity as Strategic Capital 88
SMARTnership and Generosity 88
Overcoming the Myth: Why Generosity Isn't a Weakness 88
Tru$tCurrency and the "Giver Advantage" 89
The Giver as the Ultimate Negotiator 89
The Real Cost of Cheap 90
Negotiation as the Antidote to Price Frenzy 91
A New Paradigm for Negotiation 91
8 Success Is Based on Trust and Openness 93
Building a Relationship with Your Counterpart 93
Two-Way Communication 94
Participate in an Open Dialogue 94
Listen Actively 95
Be Clear on What You Want 96
Say What You Mean-Clearly and Directly 96
Use Open Calculations 98
Conflict Destroys Relationships 99
A Third Party Can Help Build Rapport 99
Informal Contacts Can Offer Valuable Insights 100
Backdoor Selling 100
A Tour of the Production Plant 101
Understand Your Counterpart 102
Using Alternatives to Strength Your Position 104
Use Alternatives as a Trial Balloon 104
Handling Trial Balloons Effectively 105
Preventing Negotiations from Becoming Deadlocked 105
Breaking a Deadlock in Negotiation 106
Moving Past a Deadlock 107
Breaking the Stalemate 108
Avoiding Imbalance in the Information Flow 110
Don't Let the Counterpart Define the Playing Field 110
Use Questions as a Negotiation Technique 111
Using Hypothetical Questions Strategically 113
How AI Can Assist in Creating a Culture of Trust and Openness in Negotiations 114
Analyzing Human Chemistry and Compatibility 114
Enhancing Communication Proficiency 114
Facilitating Two-Way Communication 115
Building Trust Through Open Calculations 115
Improving Rapport Through Informal Interactions 115
Enhancing the Use of Visuals and Demonstrations 116
Breaking Deadlock with Data 116
Using AI to Manage Information Flow 117
9 Valuing Trust 119
How Can You Value Trust? 119
Creating Trust 120
Apple iTunes 120
Amazon's "Customer Obsession" and AI Integration 120
Netflix's "Continue Watching" Feature 121
How AI Can Enhance Trust in Business 122
AI-Driven Insights for Building a Trust Strategy 122
Why AI Matters in Trust-Building 124
10 The Different Negotiation Styles 125
The Five Main Negotiation Styles 125
DISC Styles in Negotiation: Adapting to Achieve Better Outcomes 126
What Is DISC? 127
Negotiating with the Four DISC Styles 127
Dominance (D): The Results-Driven Negotiator 127
Influence (I): The Relationship-Oriented Negotiator 128
Steadiness (S): The Harmonious Negotiator 129
Compliance (C): The Analytical Negotiator 129
DISC Styles in Negotiation Teams 130
Dominance (D): The Natural Leader 130
Influence (I): The Engaging Communicator 130
Steadiness (S): The Dependable Anchor 130
Compliance (C): The Analytical Expert 131
Balancing DISC Styles for Success 131
How AI Can Assist in Leveraging Negotiation Styles and DISC Framework 131
AI's Role in Supporting Negotiation Styles 132
Behavior Analysis 132
Dynamic Strategy Recommendations 132
AI's Role in DISC-Based Negotiations 132
DISC Profiling 132
Team Optimization 133
Simulating DISC Scenarios 133
Real-Time Feedback 133
Additional Prompts for AI Assistance 134
Benefits of Using AI for Identifying...
| Erscheinungsjahr: | 2025 |
|---|---|
| Fachbereich: | Management |
| Genre: | Importe, Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Buch |
| Inhalt: | Einband - fest (Hardcover) |
| ISBN-13: | 9781394255696 |
| ISBN-10: | 1394255691 |
| Sprache: | Englisch |
| Einband: | Gebunden |
| Autor: | Jensen, Keld |
| Hersteller: | Wiley |
| Verantwortliche Person für die EU: | Libri GmbH, Europaallee 1, D-36244 Bad Hersfeld, gpsr@libri.de |
| Maße: | 234 x 161 x 25 mm |
| Von/Mit: | Keld Jensen |
| Erscheinungsdatum: | 10.09.2025 |
| Gewicht: | 0,463 kg |