About the Author
Dr. Laurie Lewis is Associate Vice Provost for Faculty Success at the University of Texas, San Antonio. She is author of the award-winning book Organizational Change: Creating Change Through Strategic Communication and co-Editor of the International Encyclopedia of Organizational Communication as well as numerous academic publications on topics related to organizational change, collaboration, inter-organizational communication, volunteers and nonprofits, and stakeholder communication. She is the former Chair of the Organizational Communication Division of the National Communication Association. Her work has investigated how organizations and sets of organizations work most effectively through collaboration,
stakeholder engagement, input solicitation, and high quality participative processes. She is a
partner of the communication consulting group Connecting By Design ([...] She has provided consulting and training for dozens of organizations from a wide range of sectors including nonprofits, civil society organizations, businesses, and higher education institutions. She is a former instructor for the Center for Management Development at Rutgers, a current Fellow in the Center for Organizational Development and Leadership, and a Research Associate for LifeStory Research
[...] Dr. Lewis has spent an entire career exploring, investigating, and training her students and clients in listening.

Introduction: The Power of Strategic Listening and the Risks of Listening Failure
Chapter 1: Strategic Listening in Organizations
Chapter 2: Obstructions to Listening
Chapter 3: Important Contexts for Listening in Organizations
Chapter 4: Technology and Listening
Chapter 5: Dark Side of Organizational Listening
Chapter 6: Appraisal of Strategic Organizational Listening
Chapter 7: Building and Maintaining Strategic Listening
Appendix A: Observational Guide
Appendix B: Interview Guide
Appendix C: Questionnaire Item Bank
Appendix D: Planning Framework for Enhancing Strategic Listening