Ewan Ferlie is Professor of Public Services Management at King's College London. He has published widely on themes of organizational change and restructuring in public services organizations, especially in health care and also in higher education. He also writes on the relationship between professionals and managers in health care. He previously co-edited the Oxford Handbook of Public Management. He is currently Hon Chair of the Society for the Study of Organizing in Health Care, a Learned Society which is a constituent member of the UK Academy of Social Sciences.

Kathleen Montgomery is Professor of the Graduate Division and Emerita Professor of Organizations and Management at the University of California, Riverside. She has been a visiting scholar at Oxford University, Stanford, UCLA, and University of Sydney. She is a Past Chair of the Health Care Management Division of the Academy of Management. She earned a PhD in sociology from New York University, where she worked with Eliot Freidson and began her research on the medical profession and relationships between professionals and their environment. Her current research continues this steam, now focusing on issues of trust, integrity, and behavioral norms.

Anne Reff Pedersen is Associate Professor at Department of Organization at Copenhagen Business School. Her research field is organizational studies with a particular interest in Health Care Management and on organization theory and organizational ethnography. She has published articles in Organization, American Review of Public Administration, Management and Management Learning and she has published several books about organizational change, public mangers and management through the patient. She works currently in a research project about health care innovation with a special interest on change practices.

• Introduction: The State of Health Care Management Research: A Critical Overview


• Part I: Theoretical and Political Approaches to Health Care Management and Organizations


• 1: Trish Reay, Elizabeth Goodrick, and Bob Hinings: Institutionalization and Professionalization


• 2: Stephen Shortell and Rachael Addicott: A New Lens on Organizational Innovations in Health Care: Forms and Functions


• 3: Graeme Currie and Graham Martin: Narratives of Health Policy


• 4: Russell Mannion and Huw Davies: Culture in Health Care Organizations


• 5: Martin Kitchener and Richard Thomas: The Critical Healthcare Management Domain


• Part II: People in Health Care Organizations: Patients, Professionals, and Leaders


• 6: Cheryl Rathert, Timothy Vogus, and Laura McClelland: Re-humanizing Health Care: Facilitating 'Caring' for Patient-centered Care


• 7: Evan Doran, Ian Kerridge, Christopher Jordens, and Ainsley Newson: Clinical Ethics Support in Contemporary Healthcare: Origins, Practices, and Evaluation


• 8: Louise Fitzgerald: Interprofessional Interactions and their Impact on Professional Boundaries


• 9: Viviane Sergi, Mariline Comeau-Vallee, Maria Lusiani, Jean-Louis Denis, and Ann Langley: Plural Leadership in Healthcare Organizations: Forms, Potential and Challenges


• 10: Michael West and Lynn Markiewicz: Effective Team Working in Health Care


• Part III: Organizational Processes and Practices in Health Care Management


• 11: Davide Nicolini, Harry Scarbrough, and Julia Gracheva: Communities of Practice and Situated Learning in Health Care


• 12: Huw Davies, Alison Powell, and Sandra Nutley: Mobilizing Knowledge in Health Care


• 13: Peter Kjær, Anne Reff Pedersen, and Anja Svejgaard Pors: A Discursive Approach to Organizational Health Communication


• 14: Jeffrey Braithwaite and Liam Donaldson: Patient Safety and Quality


• 15: Bill Doolin: Implementing E-Health


• 16: Jenny Lewis: The Paradox of Health Care Performance Management and Measurement


• 17: Charlotta Levay: Health Care Transparency in Organizational Perspective


• Part IV: Issues in the Health Care Organizational Field


• 18: Lieke Oldenhof, Jeroen Postma, and Roland Bal: Re-placing Care: Governing Healthcare through Spatial Arrangements


• 19: Rod Sheaff and Jill Schofield: Interorganizational Networks in Healthcare: Programme Networks, Care Networks, and Integrated Care


• 20: Simon Bishop and Justin Waring: Public-private Partnerships in Health Care


• 21: Karsten Vrangbaek and Haldor Byrkjeflot: Form, Function, and Direction: Toward a Framework for Studying Accountability in Health Care


• 22: Wendy Lipworth: Pharmaceuticals, Money, and the Healthcare Organizational Field


• 23: Ian Kirkpatrick, Chris Lonsdale, and Indraneth Neogy: Management Consulting in Health