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Part I: Understanding Conflict
Chapter 1: A New View of Conflict
Chapter 2: Five Popular (But Ineffective) Approaches to Conflict Resolution
Chapter 3: The Ingredients of Conflict
Chapter 4: The Conflict Partnership Process
Part II: The Eight Essential Steps to Conflict Resolution
Step 1: Create an Effective Atmosphere
Step 2: Clarify Perceptions
Step 3: Focus on Individual and Shared Needs
Step 4: Build Shared Positive Power
Step 5: Look to the Future, Then Learn from the Past
Step 6: Generate Options
Step 7: Develop "Doables": The Stepping-stones to Action
Step 8: Make Mutual-Benefit Agreements
Afterword
Appendix A: Handling Frequent Problem Areas
Dealing with Anger
When One Party Thinks There Is No Conflict
When You Feel Unsure About Confronting Someone
When the Other Party Seems Not to Want a Resolution
Dealing with People Who Only Want Things Their Way
Dealing with Conflicts Involving Injustices
Dealing with Seemingly Unresolvable Conflicts
When to Seek a Third-Party Facilitator
Conflict Partnership Third-Party Facilitation Skills
Appendix B: Two Cases That Demonstrate the Conflict Partnership Process
Index
| Erscheinungsjahr: | 1994 |
|---|---|
| Rubrik: | Ratgeber |
| Thema: | Lebensführung allgemein |
| Medium: | Taschenbuch |
| Seiten: | 304 |
| ISBN-13: | 9780874777512 |
| ISBN-10: | 0874777518 |
| Sprache: | Englisch |
| Einband: | Kartoniert / Broschiert |
| Autor: | Weeks, Dudley |
| Auflage: | Tarcher/Perigee edition |
| Hersteller: | Penguin Publishing Group |
| Maße: | 211 x 139 x 25 mm |
| Von/Mit: | Dudley Weeks |
| Erscheinungsdatum: | 04.01.1994 |
| Gewicht: | 0,346 kg |
Part I: Understanding Conflict
Chapter 1: A New View of Conflict
Chapter 2: Five Popular (But Ineffective) Approaches to Conflict Resolution
Chapter 3: The Ingredients of Conflict
Chapter 4: The Conflict Partnership Process
Part II: The Eight Essential Steps to Conflict Resolution
Step 1: Create an Effective Atmosphere
Step 2: Clarify Perceptions
Step 3: Focus on Individual and Shared Needs
Step 4: Build Shared Positive Power
Step 5: Look to the Future, Then Learn from the Past
Step 6: Generate Options
Step 7: Develop "Doables": The Stepping-stones to Action
Step 8: Make Mutual-Benefit Agreements
Afterword
Appendix A: Handling Frequent Problem Areas
Dealing with Anger
When One Party Thinks There Is No Conflict
When You Feel Unsure About Confronting Someone
When the Other Party Seems Not to Want a Resolution
Dealing with People Who Only Want Things Their Way
Dealing with Conflicts Involving Injustices
Dealing with Seemingly Unresolvable Conflicts
When to Seek a Third-Party Facilitator
Conflict Partnership Third-Party Facilitation Skills
Appendix B: Two Cases That Demonstrate the Conflict Partnership Process
Index
| Erscheinungsjahr: | 1994 |
|---|---|
| Rubrik: | Ratgeber |
| Thema: | Lebensführung allgemein |
| Medium: | Taschenbuch |
| Seiten: | 304 |
| ISBN-13: | 9780874777512 |
| ISBN-10: | 0874777518 |
| Sprache: | Englisch |
| Einband: | Kartoniert / Broschiert |
| Autor: | Weeks, Dudley |
| Auflage: | Tarcher/Perigee edition |
| Hersteller: | Penguin Publishing Group |
| Maße: | 211 x 139 x 25 mm |
| Von/Mit: | Dudley Weeks |
| Erscheinungsdatum: | 04.01.1994 |
| Gewicht: | 0,346 kg |
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