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The Customer of the Future
10 Guiding Principles for Winning Tomorrow's Business
Buch von Blake Morgan
Sprache: Englisch

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Beschreibung
Learn how to adopt ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective, to keep up with the demands of the customer of the future.
Learn how to adopt ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective, to keep up with the demands of the customer of the future.
Über den Autor

Blake Morgan is a leader in customer experience. As a keynote speaker and customer experience futurist, she has worked with Accor Hotels, Accenture, Adobe, Parker Hannifin, Ericsson, Omron, Verizon, and many other organizations. She is also an adjunct faculty member of the executive MBA program at Rutgers Business School and a guest lecturer at Columbia University. Her first book is More is More: How the Best Companies Work Harder and Go Farther to Create Knock-Your-Socks-Off Customer Experiences. Blake contributes to Forbes, Harvard Business Review, and Hemispheres magazine. Additionally, she hosts The Modern Customer Podcast and a weekly customer experience video series on YouTube.

Details
Erscheinungsjahr: 2019
Fachbereich: Werbung & Marketing
Genre: Wirtschaft
Rubrik: Recht & Wirtschaft
Medium: Buch
Inhalt: Gebunden
ISBN-13: 9781400213634
ISBN-10: 1400213630
Sprache: Englisch
Einband: Gebunden
Autor: Morgan, Blake
Hersteller: HarperCollins Focus
Maße: 236 x 159 x 27 mm
Von/Mit: Blake Morgan
Erscheinungsdatum: 28.11.2019
Gewicht: 0,373 kg
Artikel-ID: 116008436
Über den Autor

Blake Morgan is a leader in customer experience. As a keynote speaker and customer experience futurist, she has worked with Accor Hotels, Accenture, Adobe, Parker Hannifin, Ericsson, Omron, Verizon, and many other organizations. She is also an adjunct faculty member of the executive MBA program at Rutgers Business School and a guest lecturer at Columbia University. Her first book is More is More: How the Best Companies Work Harder and Go Farther to Create Knock-Your-Socks-Off Customer Experiences. Blake contributes to Forbes, Harvard Business Review, and Hemispheres magazine. Additionally, she hosts The Modern Customer Podcast and a weekly customer experience video series on YouTube.

Details
Erscheinungsjahr: 2019
Fachbereich: Werbung & Marketing
Genre: Wirtschaft
Rubrik: Recht & Wirtschaft
Medium: Buch
Inhalt: Gebunden
ISBN-13: 9781400213634
ISBN-10: 1400213630
Sprache: Englisch
Einband: Gebunden
Autor: Morgan, Blake
Hersteller: HarperCollins Focus
Maße: 236 x 159 x 27 mm
Von/Mit: Blake Morgan
Erscheinungsdatum: 28.11.2019
Gewicht: 0,373 kg
Artikel-ID: 116008436
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