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The Art of Support is a practical guide for managers and executives that answers your questions. In it, you will find:
- Best practices for customer success and support, from designing customer lifecycle journeys, to managing day-to-day activities, to measuring results.
- Nuanced recommendations to build or improve your organization.
- Dozens of practical tools you can use right away such as customer scorecards, sample support portfolios, hiring checklists, decision trees for selecting support models, job ladders, and budget templates.
The Art of Support is a practical guide for managers and executives that answers your questions. In it, you will find:
- Best practices for customer success and support, from designing customer lifecycle journeys, to managing day-to-day activities, to measuring results.
- Nuanced recommendations to build or improve your organization.
- Dozens of practical tools you can use right away such as customer scorecards, sample support portfolios, hiring checklists, decision trees for selecting support models, job ladders, and budget templates.
| Erscheinungsjahr: | 2016 |
|---|---|
| Fachbereich: | Allgemeines |
| Genre: | Importe, Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Taschenbuch |
| Inhalt: | Kartoniert / Broschiert |
| ISBN-13: | 9781329873315 |
| ISBN-10: | 1329873319 |
| Sprache: | Englisch |
| Einband: | Kartoniert / Broschiert |
| Autor: | Tourniaire, Francoise |
| Hersteller: | Lulu.com |
| Verantwortliche Person für die EU: | Libri GmbH, Europaallee 1, D-36244 Bad Hersfeld, gpsr@libri.de |
| Maße: | 234 x 156 x 21 mm |
| Von/Mit: | Francoise Tourniaire |
| Erscheinungsdatum: | 03.03.2016 |
| Gewicht: | 0,588 kg |
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