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Beschreibung
This is a story of how work gets done. It is also a study of how field service technicians talk about their work and how that talk is instrumental in their success. In his innovative ethnography, Julian E. Orr studies the people who repair photocopiers and shares vignettes from their daily lives. He characterizes their work as a continuous highly skilled improvisation within a triangular relationship of technician, customer, and machine.
This is a story of how work gets done. It is also a study of how field service technicians talk about their work and how that talk is instrumental in their success. In his innovative ethnography, Julian E. Orr studies the people who repair photocopiers and shares vignettes from their daily lives. He characterizes their work as a continuous highly skilled improvisation within a triangular relationship of technician, customer, and machine.
Details
Empfohlen (von): 18
Erscheinungsjahr: 1996
Medium: Taschenbuch
Reihe: Collection on Technology and Work
Collection on Technology and W
Inhalt: Einband - flex.(Paperback)
ISBN-13: 9780801483905
ISBN-10: 0801483905
Sprache: Englisch
Einband: Kartoniert / Broschiert
Autor: Julian E. Orr
Auflage: New
Hersteller: CORNELL UNIV PR
Collection on Technology and W
Verantwortliche Person für die EU: preigu GmbH & Co. KG, Lengericher Landstr. 19, D-49078 Osnabrück, mail@preigu.de
Abbildungen: black & white illustrations
Maße: 213 x 166 x 11 mm
Von/Mit: Julian E. Orr
Erscheinungsdatum: 24.10.1996
Gewicht: 0,252 kg
Artikel-ID: 129791816

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