Zur Startseite gehen
0,00 €*
Cover: 9781945783111 | Spin the Bottle Service | Hospitality in the Age of AI | Paul Moxness
Dekorationsartikel gehören nicht zum Leistungsumfang.
Spin the Bottle Service
Hospitality in the Age of AI
Taschenbuch von Paul Moxness
Sprache: Englisch

31,85 €*

inkl. MwSt.

Versandkostenfrei per Post / DHL

Lieferzeit 4-7 Werktage

Kategorien:
Beschreibung
Airports, hotels, bars, and restaurants all present opportunities for hospitality to touch the life of a stranger. In our increasingly data-driven world, we've created systems to quantify, digitize, and calculate how to get the most out of these moments of interaction, but is data really the only way to know if we're truly being of service?
Smart hoteliers and restaurateurs understand the power of personal interactions, and as the drive to digital speeds up, the ability to craft a meaningful human interaction will be a big differentiator in the market battle for guest satisfaction and retention. Using examples from over thirty years of international travel and experience in the hospitality industry, Kirsten and Paul Moxness explore key elements of creating personal experiences for guests, including:Making genuine gratitude a natural and contagious habit
Respecting upgrades and freebies, and handling necessary downgrades
Encouraging supportive teams and empowering each employee to provide exceptional experiences
Taking a compassionate and proactive approach to safety and crisis management and resolving problems

Digital cannot replace human interaction, and hospitality is all about making memorable moments of personal experience. Spin the Bottle Service is here to show you that making the most of the touchpoints beyond digital can be as easy as a twist of the wrist.
Airports, hotels, bars, and restaurants all present opportunities for hospitality to touch the life of a stranger. In our increasingly data-driven world, we've created systems to quantify, digitize, and calculate how to get the most out of these moments of interaction, but is data really the only way to know if we're truly being of service?
Smart hoteliers and restaurateurs understand the power of personal interactions, and as the drive to digital speeds up, the ability to craft a meaningful human interaction will be a big differentiator in the market battle for guest satisfaction and retention. Using examples from over thirty years of international travel and experience in the hospitality industry, Kirsten and Paul Moxness explore key elements of creating personal experiences for guests, including:Making genuine gratitude a natural and contagious habit
Respecting upgrades and freebies, and handling necessary downgrades
Encouraging supportive teams and empowering each employee to provide exceptional experiences
Taking a compassionate and proactive approach to safety and crisis management and resolving problems

Digital cannot replace human interaction, and hospitality is all about making memorable moments of personal experience. Spin the Bottle Service is here to show you that making the most of the touchpoints beyond digital can be as easy as a twist of the wrist.
Über den Autor
Kirsten Moxness is an entrepreneur and expert in the fields of massage, wellness, and relaxation. She founded SlowMotion, a Copenhagen-based clinic for massage and wellness in 1993. During her 11 years at the helm, she helped propel massage into one of the most popular employee benefits in Denmark. Her many client companies included the largest law firm in Denmark, multinational pharmaceutical companies, and a global IT company's call center. With government ministers and members of the Danish Special Forces divers amongst her individual clients, she literally had the top legal minds and government officials in the palms of her hands as she led the way helping companies focus on wellness to improve employee health and job satisfaction simultaneously. After moving to Brussels, Belgium, with her husband, Paul, Kirsten provided massage and wellness services at Aspria Royal La Rasante, Brussels' most exclusive sports and wellness club.
Details
Erscheinungsjahr: 2021
Fachbereich: Allgemeines
Genre: Wirtschaft
Rubrik: Recht & Wirtschaft
Medium: Taschenbuch
Seiten: 154
ISBN-13: 9781945783111
ISBN-10: 1945783117
Sprache: Englisch
Ausstattung / Beilage: Paperback
Einband: Kartoniert / Broschiert
Autor: Moxness, Paul
Redaktion: Guntner, Katherine
Hersteller: How2Conquer
Maße: 229 x 152 x 9 mm
Von/Mit: Paul Moxness
Erscheinungsdatum: 23.06.2021
Gewicht: 0,234 kg
preigu-id: 120285907
Über den Autor
Kirsten Moxness is an entrepreneur and expert in the fields of massage, wellness, and relaxation. She founded SlowMotion, a Copenhagen-based clinic for massage and wellness in 1993. During her 11 years at the helm, she helped propel massage into one of the most popular employee benefits in Denmark. Her many client companies included the largest law firm in Denmark, multinational pharmaceutical companies, and a global IT company's call center. With government ministers and members of the Danish Special Forces divers amongst her individual clients, she literally had the top legal minds and government officials in the palms of her hands as she led the way helping companies focus on wellness to improve employee health and job satisfaction simultaneously. After moving to Brussels, Belgium, with her husband, Paul, Kirsten provided massage and wellness services at Aspria Royal La Rasante, Brussels' most exclusive sports and wellness club.
Details
Erscheinungsjahr: 2021
Fachbereich: Allgemeines
Genre: Wirtschaft
Rubrik: Recht & Wirtschaft
Medium: Taschenbuch
Seiten: 154
ISBN-13: 9781945783111
ISBN-10: 1945783117
Sprache: Englisch
Ausstattung / Beilage: Paperback
Einband: Kartoniert / Broschiert
Autor: Moxness, Paul
Redaktion: Guntner, Katherine
Hersteller: How2Conquer
Maße: 229 x 152 x 9 mm
Von/Mit: Paul Moxness
Erscheinungsdatum: 23.06.2021
Gewicht: 0,234 kg
preigu-id: 120285907
Warnhinweis

Ähnliche Produkte

Ähnliche Produkte

Taschenbuch
Cover: 9781405149921 | Fashion Buying | Helen Goworek | Taschenbuch | Paperback | Englisch
Fashion Buying
EAN: 9781405149921
Sprache: Englisch
Von/Mit: Helen Goworek

49,50 €*

Aktuell nicht verfügbar

Taschenbuch
Cover: 9780226538464 | The Ark and Beyond | The Evolution of Zoo and Aquarium Conservation
The Ark and Beyond
The Evolution of Zoo and Aquarium Conservation
EAN: 9780226538464
Sprache: Englisch
Von/Mit: Ben A. Minteer (u. a.)

46,45 €*

Lieferzeit 1-2 Wochen

Taschenbuch
Cover: 9783039091225 | Konsumentenverhalten | Eine praxisorientierte Einführung | Schaffner
Konsumentenverhalten
Eine praxisorientierte Einführung
EAN: 9783039091225
Sprache: Deutsch
Von/Mit: Dorothea/Metzger, Bernhard/Michel, Stefan Schaffner

34,90 €*

Lieferzeit 1-2 Wochen

Buch
Cover: 9781419742149 | Pretty Good Advice: For People Who Dream Big and Work Harder | Buch
Pretty Good Advice
For People Who Dream Big and Work Harder
EAN: 9781419742149
Sprache: Englisch
Von/Mit: Leslie Blodgett

20,20 €*

Lieferzeit 1-2 Wochen

Taschenbuch
Cover: 9781474609869 | Foot Work | What Your Shoes Tell You About Globalisation | Hoskins
Foot Work
What Your Shoes Tell You About Globalisation
EAN: 9781474609869
Sprache: Englisch
Von/Mit: Tansy E Hoskins

11,95 €*

Lieferzeit 1-2 Werktage

Taschenbuch
Cover: 9781912774814 | Customer Experience 3 | Andrew Priestley | Taschenbuch | Paperback
Customer Experience 3
EAN: 9781912774814
Sprache: Englisch
Von/Mit: Andrew Priestley

26,90 €*

Lieferzeit 4-7 Werktage

Buch
Cover: 9783658364359 | Innovationen managen | in Hotellerie und Gastronomie | Buch | 2022
Innovationen managen
in Hotellerie und Gastronomie
EAN: 9783658364359
Sprache: Deutsch
Von/Mit: Burkhard von Freyberg (u. a.)

69,99 €*

Lieferzeit 2-3 Wochen

Taschenbuch
Cover: 9780367495596 | Consumer Behaviour in Tourism | Susan Horner (u. a.) | Taschenbuch
Consumer Behaviour in Tourism
EAN: 9780367495596
Sprache: Englisch
Von/Mit: Susan Horner (u. a.)

72,45 €*

Lieferzeit 1-2 Wochen

Taschenbuch
Cover: 9780824892272 | Ryokan | Mobilizing Hospitality in Rural Japan | Chris Mcmorran | Buch
Ryokan
Mobilizing Hospitality in Rural Japan
EAN: 9780824892272
Sprache: Englisch
Von/Mit: Chris Mcmorran

44,25 €*

Lieferzeit 1-2 Wochen

Taschenbuch
Cover: 9780367660109 | The Routledge Handbook of Hotel Chain Management | Ivanova (u. a.)
The Routledge Handbook of Hotel Chain Management
EAN: 9780367660109
Sprache: Englisch
Von/Mit: Maya Ivanova (u. a.)

69,95 €*

Lieferzeit 1-2 Wochen

Diese Website verwendet Cookies, um eine bestmögliche Erfahrung bieten zu können. Mehr Informationen ...