Owen Hargie is Emeritus Professor of Communication at Ulster University. His special areas of interest are in the fields of interpersonal, organisational, health and inter-cultural communication, and he is a prolific author and researcher in these areas. He is a visiting professor at several universities and a communication consultant for numerous organisations.

List of Figures

Preface

1. The Features of Interpersonal Communication
2. A Conceptual Model of Skilled Interpersonal Communication
3. Communicating Without Words: Skilled Nonverbal Behaviour
4. Rewarding Others: The Skill of Reinforcing
5. Finding Out About Others: The Skill of Questioning
6. Showing Understanding for Others: The Skill of Reflecting
7. Paying Attention to Others: The Skill of Listening
8. Getting Your Message Across: The Skill of Explaining
9. Telling Others About Yourself: The Skill of Self-Disclosure
10. Opening and Closing Interactions: The Skills of Set Induction and Closure
11. Standing Up for Yourself: The Skill of Assertiveness
12. Using Your Influence: The Skill of Persuasion
13. Working Things Out Together: The Skill of Negotiating
14. Working with Others: Skills of Participating in And Leading Small Groups
15. Concluding Comments

Bibliography

Name Index

Subject Index