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Service Integration is the set of principles and practices, which facilitate that collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service integration facilitates the linkage of services, the technology of which they are comprised and the delivery organizations and processes used to operate them, into a single operating model.
SIAM is a relatively new and fast evolving concept. SIAM teams are being established in many organizations and in many different sectors, as part of a strategy for (out)sourcing IT services and other types of service.
This is the first book that describes the concepts of SIAM. It is intended for:
* ITSM professionals working in integrated multi-sourced environments;
* Service customer managers, with a responsibility to secure the business supply of IT services in a multi-sourced environment;
* Service provider delivery managers with a responsibility to integrate multiple services to meet the demands of the customers' business and users;
* Service provider managers with responsibilities to manage integrated services, participating in a multi-sourced environment.
Service Integration is the set of principles and practices, which facilitate that collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service integration facilitates the linkage of services, the technology of which they are comprised and the delivery organizations and processes used to operate them, into a single operating model.
SIAM is a relatively new and fast evolving concept. SIAM teams are being established in many organizations and in many different sectors, as part of a strategy for (out)sourcing IT services and other types of service.
This is the first book that describes the concepts of SIAM. It is intended for:
* ITSM professionals working in integrated multi-sourced environments;
* Service customer managers, with a responsibility to secure the business supply of IT services in a multi-sourced environment;
* Service provider delivery managers with a responsibility to integrate multiple services to meet the demands of the customers' business and users;
* Service provider managers with responsibilities to manage integrated services, participating in a multi-sourced environment.
| Erscheinungsjahr: | 2015 |
|---|---|
| Genre: | Informatik |
| Rubrik: | Naturwissenschaften & Technik |
| Medium: | Buch |
| Seiten: | 226 |
| ISBN-13: | 9789401800259 |
| ISBN-10: | 9401800251 |
| Sprache: | Englisch |
| Ausstattung / Beilage: | HC gerader Rücken kaschiert |
| Einband: | Gebunden |
| Autor: | Haren, van |
| Hersteller: | Van Haren Publishing |
| Maße: | 250 x 175 x 17 mm |
| Von/Mit: | van Haren |
| Erscheinungsdatum: | 01.11.2015 |
| Gewicht: | 0,579 kg |
| Erscheinungsjahr: | 2015 |
|---|---|
| Genre: | Informatik |
| Rubrik: | Naturwissenschaften & Technik |
| Medium: | Buch |
| Seiten: | 226 |
| ISBN-13: | 9789401800259 |
| ISBN-10: | 9401800251 |
| Sprache: | Englisch |
| Ausstattung / Beilage: | HC gerader Rücken kaschiert |
| Einband: | Gebunden |
| Autor: | Haren, van |
| Hersteller: | Van Haren Publishing |
| Maße: | 250 x 175 x 17 mm |
| Von/Mit: | van Haren |
| Erscheinungsdatum: | 01.11.2015 |
| Gewicht: | 0,579 kg |
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