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Service Integration and Management (SIAM¿) Professional Body of Knowledge (BoK)
Taschenbuch von Claire Agutter
Sprache: Englisch

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Beschreibung
The official guide for the EXIN SIAM¿ Professional certification
SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers.
SIAM supports cross-functional, cross-process and cross-provider integration. It creates an environment where all parties:Know their role, responsibilities and context in the ecosystem
Are empowered to deliver
Are held accountable for the outcomes they are required to deliver

Service Integration and Management (SIAM¿) Professional Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM¿ Professional certification. This book will help candidates pass their Professional certification and expands upon the topics introduced in Service Integration and Management (SIAM¿) Foundation Body of Knowledge (BoK), Second edition.
The book will appeal to:Anyone wishing to build on their foundation-level knowledge of SIAM and achieve the SIAM¿ Professional certification
Customer organizations and their staff looking for guidance when managing a multi-service provider environment
Service integrators and their staff wishing to work in a SIAM ecosystem effectively
Internal and external service providers and their staff wishing to understand their role in a SIAM ecosystem
Consultants in service management and other frameworks who wish to expand their knowledge

Prepare for your SIAM¿ Professional exam and understand how SIAM can benefit your organization!
The official guide for the EXIN SIAM¿ Professional certification
SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers.
SIAM supports cross-functional, cross-process and cross-provider integration. It creates an environment where all parties:Know their role, responsibilities and context in the ecosystem
Are empowered to deliver
Are held accountable for the outcomes they are required to deliver

Service Integration and Management (SIAM¿) Professional Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM¿ Professional certification. This book will help candidates pass their Professional certification and expands upon the topics introduced in Service Integration and Management (SIAM¿) Foundation Body of Knowledge (BoK), Second edition.
The book will appeal to:Anyone wishing to build on their foundation-level knowledge of SIAM and achieve the SIAM¿ Professional certification
Customer organizations and their staff looking for guidance when managing a multi-service provider environment
Service integrators and their staff wishing to work in a SIAM ecosystem effectively
Internal and external service providers and their staff wishing to understand their role in a SIAM ecosystem
Consultants in service management and other frameworks who wish to expand their knowledge

Prepare for your SIAM¿ Professional exam and understand how SIAM can benefit your organization!
Über den Autor
Claire Agutter is a service management trainer, consultant and author. In 2020, she was one of Computer Weekly's Top 50 Most Influential Women in Tech. In 2018 and 2019 she was recognised as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK's 2017 Thought Leadership Award.Claire provides regular, free content to the ITSM community as the host of the popular ITSM Crowd hangouts, and is the chief architect for VeriSM¿, the service management approach for the digital age. She is the director of ITSM Zone, which provides online ITSM training, and Scopism, a content and consulting organisation.Claire has also worked with ITGP to publish Service Integration and Management (SIAM¿) Foundation Body of Knowledge (BoK), Second edition and Service Integration and Management (SIAM¿) Professional Body of Knowledge (BoK), Second edition.
Details
Erscheinungsjahr: 2021
Fachbereich: Allgemeines
Genre: Wirtschaft
Rubrik: Recht & Wirtschaft
Medium: Taschenbuch
Seiten: 354
ISBN-13: 9781787783133
ISBN-10: 1787783138
Sprache: Englisch
Ausstattung / Beilage: Paperback
Einband: Kartoniert / Broschiert
Autor: Agutter, Claire
Auflage: Second
Hersteller: ITGP
Maße: 297 x 210 x 20 mm
Von/Mit: Claire Agutter
Erscheinungsdatum: 29.07.2021
Gewicht: 0,919 kg
Artikel-ID: 120403824
Über den Autor
Claire Agutter is a service management trainer, consultant and author. In 2020, she was one of Computer Weekly's Top 50 Most Influential Women in Tech. In 2018 and 2019 she was recognised as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK's 2017 Thought Leadership Award.Claire provides regular, free content to the ITSM community as the host of the popular ITSM Crowd hangouts, and is the chief architect for VeriSM¿, the service management approach for the digital age. She is the director of ITSM Zone, which provides online ITSM training, and Scopism, a content and consulting organisation.Claire has also worked with ITGP to publish Service Integration and Management (SIAM¿) Foundation Body of Knowledge (BoK), Second edition and Service Integration and Management (SIAM¿) Professional Body of Knowledge (BoK), Second edition.
Details
Erscheinungsjahr: 2021
Fachbereich: Allgemeines
Genre: Wirtschaft
Rubrik: Recht & Wirtschaft
Medium: Taschenbuch
Seiten: 354
ISBN-13: 9781787783133
ISBN-10: 1787783138
Sprache: Englisch
Ausstattung / Beilage: Paperback
Einband: Kartoniert / Broschiert
Autor: Agutter, Claire
Auflage: Second
Hersteller: ITGP
Maße: 297 x 210 x 20 mm
Von/Mit: Claire Agutter
Erscheinungsdatum: 29.07.2021
Gewicht: 0,919 kg
Artikel-ID: 120403824
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