Introduction.. 7
1 - Conflict: Everybody Does It.
2 - Conflict: The Unwelcome Gift.
Positive effects on you
Positive effects on your family
Positive effects on your office

Part I. It's Hard! Difficult Personalities, Difficult Situations, Difficult Communication..
3 -Clueless Carls.
4 - Snappy Sallies.
5 - Bad vs. Mean Communication..
6 - Horror Vacui

7 - Rude/Annoying Coworkers.
8 - Chatty Patties and Chatty Matts.
9 - Inappropriate Ingrids and Ivans.
10 - The Dude and the Dudette.
11 - Micromanagers.
12 - The Hulk..
Explosive Anger.
Angry, Rude, They-are-the-reason-I-drink Coworkers.
13 - Busier-Than-Thou People.
14 - Honey Badgers.
15 - High-Conflict People.
16 - The Passive-Aggressive.
17 - Neurodiverse Coworkers.
18 - Family Businesses.
19 - Dismissive Bosses.

Part II. Some Context on Conflict.
20 - Workplace Abuse-and What to Do About It?.
What Is Abuse?.
Preventing Abuse.
21 - Keeping Yourself Sane and Safe.
22 - This Is Your Brain on Conflict.

Part III. There Are Solutions!
23 - Preaching to the Choir.
24 - Why I'm Right and You're Wrong...
25 - Vigilante Problem Solving...
26 - Keeping an Offer in Your Pocket.
27 - Delegating Disputes.
28 - Options for Empowering Yourself
29 - Rising Tides Raise All Boats.
30 - Faith-Based Problem Solving..
31 - Changing the System...

Part 4. Deciding to Stay or Go.
32 - Are Your Feelings Telling you to Go?
33 - What Are You Willing to Do?
34 - So You Stay...What Do You Do?
Resolving the Conflict.

Part V. Preventing Future Conflicts.
35 - Stick in the Mud.

36 - Straight, No Chaser.
Caramel M&Ms.
37 - The Road to Relationship Is Paved with Good Intentions.
38 - So, You Go...Changing the Devil You Know for the Angel You Don't.
39 - Going Forward.

CONCLUSION.
About the Author.
Resources.